1st Line Service Desk Engineer

IT Service Desk Engineer (1st Line Support)

Love solving technical problems and helping people?

We're looking for an enthusiastic IT Service Desk Engineer to join our growing Managed Services team. As the first point of contact for our customers, you'll play a vital role in keeping businesses running by resolving technical issues, restoring services and delivering an outstanding support experience.

This is a fantastic opportunity to develop your skills across Microsoft technologies, networking and cloud platforms while working alongside experienced engineers in a fast-paced and supportive environment. Whether you're troubleshooting user issues, managing critical incidents or helping customers get back online quickly, no two days are the same.

If you're naturally curious, enjoy problem-solving and thrive on delivering excellent customer service, we'd love to hear from you.

We're interested in people who enjoy technology, take pride in great customer service and are keen to develop their IT careers. You'll ideally have experience supporting Microsoft environments and troubleshooting a range of desktop, application and networking issues.

Hours of Work

24x7x365 shift rota:

4 days on, 4 days off

4 nights on, 4 days off

12-hour shifts

Why Join Us?

Work with a wide range of technologies and customer environments

Ongoing training, development and mentoring support

Genuine opportunities for career progression into 2nd and 3rd Line roles

Join a collaborative team where learning and development are actively encouraged

Make a real impact by helping customers overcome technical challenges every day

If you're looking for a role where you can develop your technical expertise, build your career and be part of a team that values excellent customer service, we'd love to hear from you.