2026-27 - Front Desk Duty Manager (Rusutsu)

Job Title : Front Desk Duty Manager

JOB DESCRIPTION

This position plays a central role within the Front Office, providing high-quality guest service and ensuring smooth daily operations.

The role involves overseeing front desk functions, leading the team, and coordinating with other departments to enhance guest satisfaction and overall service quality.

JOB OVERVIEW/RESPONSIBILITIES

Guest Service & Front Office Operations

Manage all front desk operations including check-in, check-out, and VIP guest services

Handle guest inquiries, requests, and complaints in a professional and efficient manner

Coordinate room assignments, upgrades, and special requests

Maintain a clean, welcoming, and pleasant lobby and front office environment

Team Leadership & Training

Lead and support front office team members to ensure effective performance

Provide ongoing coaching and training to maintain service standards

Manage work schedules and ensure smooth shift handovers

Reservations & Revenue Support

Monitor room availability, rates, and reservations to support occupancy levels

Work closely with reservations and other departments

Cross-Department Collaboration & Process Improvement

Coordinate effectively with Housekeeping, F&B, and other departments

Identify and support improvements to operational processes

Safety, Security & Financial Support

Ensure compliance with hotel safety and security procedures

Assist with financial tasks including cash handling and reporting

Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】

Experience

Proven experience leading and managing a high-performing team

Demonstrated ability to motivate and inspire team members

Education and Qualification

Valid working visa in Japan

Skills

Strong time management and prioritization skills

Excellent problem-solving abilities to ensure smooth operations

Excellent interpersonal and communication skills

Language Skills

Business level or above in English

Competencies

Ability to remain calm and composed under pressure

Flexibility to turn challenges into seamless guest experiences

Natural leadership with strong decision-making skills

Friendly, polite, and professional attitude toward guests and colleagues

【Preferred】

Experience

Prior experience in the hotel or resort industry

Experience working in winter resorts or tourism operations

Education and Qualification

Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)

Skills

Experience in improving operational efficiency and workflows

Experience using hotel reservation or property management systems (PMS)

Language Skills

Conversational level or above in Japanese

Competencies

Passion for winter tourism, resort operations, and seasonal activities

Employment Terms and Condition

Contract Period & Renewal

Contract Period: 11/2/2026 - 3/30/2027

Contract renewal: Applicable

Reason of Renewal:

Employee’s work performance and attitude.

Company’s business demands.

Duty, Work Location & Scope of Changes

Duty: may be changed as determined by the company

Initial Work Location: one of the company’s properties in Niseko Area or Rusutsu, Hokkaido

Scope of changes: company properties in Niseko Area, Rusutsu or Furano.

Training may be conducted at other location.

Employees may be required to work at different properties based on operational needs.

The initial assignment will be determined by the company.

Commuting & Workplace policy

Private Vehicle Commuting: Not permitted

Measures to prevent passive smoking: indoor smoking prohibited

Working hours, Days off & Overtime

Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00

Days off: two days off per week (based on shift schedule)

Overtime: Yes

Monthly Average Overtime Hours: 10 hours per month

36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)

Salary Package / Benefit

Salary: 2,000 yen / per hour ~

Subsidized Ski Pass on your location or Recreational Allowance

Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.

Staff Accommodation Available

Company Events