2026-27 - Guest Experience Ambassador (Rusutsu)

Job Title : Guest Experience Ambassador

JOB DESCRIPTION

We are seeking a friendly, proactive, and service-oriented Guest Experience Ambassador to deliver exceptional hospitality experiences.

In this role, you will support front desk and guest services operations, assist guests throughout their stay, and help maintain a safe, welcoming, and well-organized resort environment.

JOB OVERVIEW/RESPONSIBILITIES

Provide warm, professional, and personalized guest service, ensuring all guests feel welcomed and valued

Assist with check-in and check-out procedures, ensuring smooth arrivals and departures

Respond to guest inquiries, handle requests, and resolve issues promptly and courteously

Support guest transportation within the village or resort area as needed

Assist with luggage handling and provide in-room check-in guidance when required

Offer recommendations on local activities, dining options, and events

Maintain cleanliness and organization of lobby and public areas

Collaborate closely with Front Desk, Concierge, and Guest Services teams

Assist during emergencies and support guest safety and security procedures

Perform additional operational support tasks, including onsen cleaning, snow clearing, and general facility assistance as required

Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】

Experience

Experience in customer service, hospitality, tourism, retail, or other guest-facing roles

Experience dealing directly with customers and responding to inquiries or requests

Experience driving vehicles safely and responsibly in a professional or daily driving context

Education and Qualification

Valid working visa in Japan

Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)

Skills

Strong communication and interpersonal skills

Ability to handle guest requests and resolve issues calmly and professionally

Ability to work flexible hours, including weekends and holidays, according to shift schedules.

Language Skills

Business level or above in English

Competencies

Strong customer-oriented mindset with a passion for hospitality, demonstrated through a friendly, polite, and professional attitude toward guests and colleagues

Ability to remain calm and professional under pressure

Team-oriented attitude and willingness to support colleagues

【Preferred】

Experience

Previous experience in hotels, resorts, front desk, concierge, or guest services

Experience working in an international or multicultural environment

Ability to operate vehicles punctually and reliably according to schedules

Education and Qualification

Education or training related to hospitality, tourism, or service industries

Skills

Problem-solving skills and ability to work independently when required

Basic computer skills (reservation systems, internal communication tools, etc.)

Language Skills

Conversational level or above in Japanese

Competencies

Motivated and proactive with a positive mindset

Interest in winter tourism, resort operations, and Japanese culture

Employment Terms and Condition

Contract Period & Renewal

Contract Period: 11/16/2026 - 3/31/2027

Contract renewal: Applicable

Reason of Renewal:

Employee’s work performance and attitude.

Company’s business demands.

Duty, Work Location & Scope of Changes

Duty: may be changed as determined by the company

Initial Work Location: one of the company’s properties in Niseko Area, Hokkaido

Scope of changes: company properties in Niseko Area, Rusutsu or Furano.

Training may be conducted at other location.

Employees may be required to work at different properties based on operational needs.

The initial assignment will be determined by the company.

Commuting & Workplace policy

Private Vehicle Commuting: Not permitted

Measures to prevent passive smoking: indoor smoking prohibited

Working hours, Days off & Overtime

Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00

Days off: two days off per week (based on shift schedule)

Overtime: Yes

Monthly Average Overtime Hours: 10 hours per month

36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)

Salary Package / Benefit

Salary: 1,500 yen / per hour

Subsidized Ski Pass on your location or Recreational Allowance

Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.

Staff Accommodation Available

Company Events