ABL - Service Desk Analyst

Posición: ABL - Service Desk Analyst

Reclutador: Daniela Gaviño.

Ubicación de la posición: Aguascalientes

Modalidad de trabajo: Presencial.

Industria – Sector: Global.

Tus Funciones

• •Provides technical support to users for troubleshooting issues and answering questions.
• •Onsite Hand/Eyes support contact for Group IT.
• •As Group IT is a global organization, many of these contacts are in English both spoken and written.
• •1st and 2nd level Helpdesk for users (Group IT supported hardware, software, applications & tools)

Onsite (Hand/Eyes) support contact for Projects, Service Desk and other Group IT teams.

Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc.)

REMEDY (ITSM) call registration or other ticket registration system

H/W break fix and maintenance

Paperwork for asset & finance management

PC preparations (W'10 incl. MS Office build, configuration) and startup training (provisioning) to new users

PC and PC supply provisioning

Willing to work in shifts during regular office opening hours

Willing to work outside office opening hours by occasion

Willing to travel to other office locations

Apple Mac OS knowledge is a plus

Conocimientos y experiencia necesaria:

Provides technical support to users for troubleshooting issues and answering questions. Onsite Hand/Eyes support contact for Group IT. As Group IT is a global organization, many of these contacts are in English both spoken and written.

Habilidades:

• •Trabajo bajo presión
• •Calidad en el trabajo y orientado a resultados