Account Coordinator, NYC

Where Trust Leads, Bold Ideas Grow, and Community Thrives

Paula’s Choice, a global skincare leader founded in 1995, empowers individuals to define beauty on their own terms through science-backed products. Our mission comes to life through four core values that guide our actions, decisions, and impact:

Build Trust: We set the standard for skincare, transparency, and shared knowledge.

Be Bold: We lead through innovation and by challenging the status quo.

Act with Kindness: We operate with respect and care—for our customers, colleagues, and the planet.

Create Community: We believe in the power of connection—whether educating customers, supporting each other, or giving back, we grow stronger together.

Our team spans North America, Australia/New Zealand, Europe, and the broader APAC region, collaborating globally to drive innovation. We offer space to thrive—personally, professionally, and through our comprehensive benefits package designed to support your well-being at every stage:

Generous paid time off, including time off to volunteer

Learning and development resources to support personal and professional growth

Wellness benefits like meditation app memberships, product discounts, and free samples of our amazing products

Most roles are fully remote (roles that are required to be at our Seattle HQ can be found in the details section of this job post)

Great location – for roles that are hybrid or fully onsite, we’re in the heart of Seattle’s beautiful International District

Did we mention we’re a dog-friendly office?

Our culture encourages continuous learning and is fueled by connection, curiosity, and cross-functional collaboration. Whether onsite, remote, or hybrid, we stay connected through shared initiatives that bring our teams together. If you’re inspired by transparency, driven to make an impact, and eager to help foster community—we’d love to have you join us.

How you’ll have an impact at Paula’s Choice

The Account Coordinator (AC) is a retail-focused individual who partners with their leader to drive sales revenue in a multi-door territory. This role is responsible for building strong retailer relationships, training and coaching in-store associates, modeling successful side-by side selling in stores, planning and executing in-store events, maintaining and upholding merchandising standards, plus leading promotional activities and product launch initiatives to reach sales targets at Sephora. This position also requires a high level of business acumen and organizational skills, along with exceptional communication skills, both internally and externally.

As an Account Coordinator, a typical day will include a mix of the following:

Strategy/Administrative

In partnership with leader, develop territory strategy to reach Sephora sales target and provide growth YOY, assuring focus on elevating the brand awareness to reach maximum ROI.

Partner with leader on freelance staffing with accordance to retail target achievement.

Plan and execute territory event door strategy to provide YOY growth and deliver weekly results and feedback to leadership.

Plan, schedule and execute territory call cycle for maximum business growth.

Track sales and training performance and communicate opportunities to leader.

Participate in Bi-Weekly and Monthly B&M meetings and communicate any business opportunities within territory.

Maintain organization to ensure deadlines are being met, including but not limited to calendars, T&E budgets, weekly sales recaps, event recaps, store visit recaps, store visit schedules, travel bookings and other administrative responsibilities.

Communication/Relationship Building

Participate in regular touchbases with team to assure strong communication and partnership alignment.

Diplomatically address and resolve any store level challenges to maintain strong relationships and ensure solid brand integrity.

Training Support

Participate in product training webinars, in-person trainings and special education focused events to build expertise in the brand and category.

Execute successful implementation of all sales and training support tools in regards to new product launches and daily in-store visits to achieve 5 star service scores.

In partnership with leader, facilitate follow-up training and side-by-side selling sessions with freelancers with intention to reach sales targets.

In partnership with leader and Education team, support the execution of elevated training opportunities.

Sales Support & Execution

Set and achieve sales goals weekly/monthly/annually

Maintain 90%+ productivity in all territory doors

In partnership with leader, offer sales support training to all freelancers servicing your territory and assure they achieve all sales targets

Plan and execute in-store events including elevated brand experience events and provide in-store partnership to achieve sales targets.

Communicate all store level feedback in a timely manner.

Execute on maintaining the highest level of standards to all merchandising guidelines and in-store activations

Execute regular business reviews with in-store retail partners to communicate trending business and negotiate elevated store training opportunities and event strategies to drive retail sales growth

Manage any out of stock or visual merchandising needs with retail partners, following all retailer brand guidelines.

The Details:

Hours : Full-time position requiring flexibility to work some evenings, weekends, and holidays as business needs require. The standard schedule for this role is Tuesday through Saturday

Physical requirements: Ability to lift 40 pounds and stand up to 8 hours on your feet in stores

Travel requirements: Up to 80 % travel , territories can vary based on geographical areas and are subject to change based on business needs (*Transportation costs policy will be covered in the interview process)

20% Office/ Administrative Time: To include but not limited to: onboarding & ongoing training, booking in-store visits & travel, expense reports, store visit and event recaps, weekly communications, etc.

Weekly Manhattan Frequency , within 45 min commute of top doors. (Soho, 34th Street, 5th Avenue, Times Square, etc)

Requirements:

2+ years minimum of beauty industry experience or equivalently relevant qualified experience

1+ years minimum of managing a multi-door, multi-retailer territory

1+ years minimum of retail sales and training experience in a Sephora environment

Proven strong relationships within Sephora retail environment

Valid Passport and ability to travel within your region 80% of the time

Knowledge of skincare, cosmetics, clinical techniques and procedures, along with business terminology

1+ years Sephora EDU portal OLR/ scheduling experience

Ability to work a flexible schedule, including weekends, evenings and holidays; minimum of 3 Saturdays and some Sundays per month based on business needs.

Superior selling skills with proven ability to set and achieve sales goals

Effective and engaging training skills that deliver consistent sales results

Proven ability to build relationships, drive sales and provide outstanding customer service

Exceptional time management skills

Ability to work both autonomously as well as with a team

Strong analytical skills

Possesses professional and diplomatic communication skills with a knack for problem solving

Ability to quickly learn new technology and effectively use that technology to meet the demands of the role

Multi-lingual preferred

Must have proof of insurance, current and valid driver’s license, and reliable means of transportation

Experience with Microsoft Office skills, including PowerPoint, Word, Excel & Outlook

Flexible and amenable to changes in a fast-paced, high-growth environment. Must be able to multi-task while accommodating changing priorities

What we