Account Executive, Membership Services

The Account Executive, Membership Services is responsible for the retention and management of Season Ticket Members. Account Executives are tasked with exceeding the expected level of service for full season customers and renewing them year over year while growing their book of business via cross-selling, referrals, and other new business initiatives. Account Executives will also be responsible for selling new business as well during parts of the year.

• ESSENTIAL FUNCTIONS (including, but not limited to):
• The Account Executive, Membership Services will have daily responsibilities including, without limitation, the following:

Provide exceptional customer service and touchpoints to Lions Loyal Members and track those activities in both the ticketing and CRM systems

Maintain monthly touchpoints with customers, meet them face to face (both in-season and during off-season appointments), and hit touchpoints targets with each customer in a way best suited to that customer's needs

Inform, educate, and instruct Lions Loyal Members on their benefits and best practices, acting as an informed consultant and trusted advisor

Renew full season and partial accounts (when needed) at an exceptional rate, while also putting a focus on new business sales throughout the year

Build relationships and credibility with the account base through efficiency, dependability, and a positive and helpful attitude

Answer all customer inquiries as immediately as possible, with average response time under 1 business hour, never to exceed 24 hours without a response during the work week

Execute all customer requests through the box office and secure payment for season ticket memberships when necessary

Cross-sell account base to groups, partial seasons, suites and additional season ticket packages or premium products

Assist in management of season ticket accounts including delivery of season tickets, group tickets and playoff tickets

Act as Membership Services Team member in answering in-bound calls on season ticket hotline and assisting other customers

Will participate in sales and renewal campaigns that target accounts that are owned by other account executives when needed as determined by management

Cover assigned shifts at sales tables, events and other Season Ticket Member experiences/events through the off-season, in-season or on gameday specifically

NON-ESSENTIAL FUNCTIONS:

Will maintain an appropriate level of knowledge of Microsoft Office and other software

Must be motivated, reliable and able to work independently or as part of a team

Maintain professionalism when communicating with internal and external contacts

Must be accurate and efficient with ability to meet deadlines

Must be detail oriented with strong organizational skills

Will adjust work schedule to meet departmental demands

Will keep appropriate information confidential

Will accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position

WHAT WE'RE LOOKING FOR:

Bachelor's Degree preferred

Minimum 1-year of proven sales and customer service experience required (experience with a professional sports or entertainment venue preferred)

Ability to work independently and as an effective team member

Strong customer service skills and problem-solving abilities

Ability to handle a fast paced and sometimes high stress environment

Excellent communication and organizational skills with a client-centric attitude

Professional, self-motivated, confident and willing to lead by example

Ability to work in a team-oriented environment with an irregular work schedule (including nights, weekends and some holidays)

Knowledge of Archtics ticketing systems, Microsoft Dynamics (STR) and basic Excel/Word proficiency are all preferred

Ability to multi-task and effectively adjust to a rapidly changing market

Demonstrate a work ethic with an innate sense of urgency and tenacity

Team oriented attitude, relationship building, professional demeanor and appearance

Strength in time management, organization and customer service skills

Ability to work a flexible schedule including nights, weekends and some holidays

May require work out of both the Ford Field Management Office and the Allen Park Training Facility

A valid Driver's License and safe driving record

You may use AI as a tool in creating your application, but this role is powered by human talent—your judgment, experience, and character are integral. Please let your personal talent shine.