Account Manager

At Parallel, we build AI agents to help healthcare facilities automate their administrative processes and unlock additional revenue, starting with medical coding.

Today, up to 25% of healthcare spending is lost in manual, repetitive administrative work. Legacy software hasn’t helped, it’s made things slower, more complex, and more frustrating for care teams.

We believe AI agents can change that. Our technology combines Large Language Models with system-level automation to handle real work inside existing hospital tools. No integrations, no disruption.

Our first agent automates coding workflows and frees up time for medical staff to focus on patients.

We launched in 2024, are backed by top investors (Index, Frst, Y Combinator, Hexa, Kima Ventures, Better Angle), and we’re just getting started.

The future of healthcare isn’t just digital — it’s automated. Come help us build it !

Account Manager - Parallel

Context

Parallel is a healthcare platform deploying AI and automation solutions to healthcare facilities. We need an Account Manager to ensure our existing clients are successful with the product, understand their needs, and identify growth opportunities within their organizations.

Your mission

Autonomously manage an existing portfolio of client accounts. Ensure clear product adoption, respond to customer questions, resolve straightforward support issues, and maintain strong relationships with both technical and business stakeholders (IT teams and executives). Track and report on key metrics and client satisfaction to leadership, while identifying cross-sell and up-sell opportunities.

Outcomes

Autonomous management of assigned account portfolio with strong CS and product adoption

Structured reporting of KPIs and client satisfaction metrics to leadership

Detection and escalation of cross-sell/up-sell opportunities

Zero churn attributable to relationship or CS issues

This job is for you if:

You're a strong communicator, comfortable engaging with clients at all levels (technical teams and C-suite)

You're organized, rigorous, and autonomous in managing your workload

You're comfortable working with data for reporting and KPI tracking

You take ownership of customer relationships and outcomes

Hiring process

Call with Wallerand, recruiter

Meeting with Victoire, lead sales and your manager

Case study in Paris (Paul + Victoire)

Meeting with Paul

Why should you join us?

You're joining early — and shaping the go-to-market from day one

You work directly with the founders, with real ownership

You're selling something that concretely reduces burnout for healthcare workers and unlocks revenue for hospitals

We're 15 people, backed by Index Ventures and Y Combinator, with ~40 clients already

The timing is right: Series A just closed, the product is proven, and we're scaling

We care about who you are, not just what's on your CV.

If you're drawn to what we're building but don't meet every requirement, we still want to hear from you. Studies show that women in particular tend to apply only when they meet 100% of the criteria. If that's you, please don't let that hold you back. We'd love to receive your application.