Account Manager - Chicago

Job Summary

As an Account Manager, you will play a crucial role in fostering strong relationships with key clients and driving sales within your assigned territory. You’ll work with a diverse range of customers, offering high-quality products that meet the toughest industry standards. A successful Account Manager is a professional salesperson who is self-motivated with a passion for building lasting relationships and a strategic sales drive.

Principle Duties and Responsibilities

Active selling

Builds and maintains strong relationships with existing clients and prospect new business opportunities in your territory.

Collaborates with clients to understand their specific needs and recommend the most suitable products for their projects.

Becomes the key customer contact, identifying needs, managing expectations and resolving issues through proactive communication

Delivers outstanding customer service by providing timely responses, resolving issues, and ensuring customer satisfaction.

Understands the market and keeps customers informed

Owns the customer relationship

Solicits sales opportunities with new and existing customers

Introduces new programs to customers

Closes on sale opportunities

Manages leads and customers in the Company’s CRM management system

Manages aged inventory and accounts receivable

Stays up-to-date with the latest product offerings, treatment technologies, and industry trends to position UFP as the go-to choice.

Works closely with the internal team to coordinate orders, deliveries, and resolve any product-related concerns.

Strategic

Develops programs based off customer needs

Creates ongoing and growing business

Develops a plan for the business

Focuses on targets and updates through CRM management

Focuses on meeting business plans

Conducts Customer Business Reviews

Introduces New product expansion/market

Prepares various reports and correspondence as required

Performs other duties as required

Training

We will provide the necessary training for you to:

Generate sales based on company standards and expectations.

Negotiate with customers to grow sales.

Understand the importance of gross margin and the company’s collection process.

Behavior

We expect you will be:

Demonstrates a strong entrepreneurial spirit

Responsible and trustworthy to work under little supervision

Highly motivated and enthusiastic

Good interpersonal skills and a good communicator

Team player and goal oriented

Reliable and maintain good attendance

Professional and respectful

Able to pass a drug test

​ Qualifications

Work Experience, Certifications and Education

Minimum 3 years of work experience in customer service.

Working experience in sales, preferably with product, industry, and market knowledge.

Ability to understand technical specifications of products and communicate their benefits effectively to customers.

Bachelor’s degree in business administration, marketing or related discipline or equivalent experience is preferred

Understanding of basic accounting and business concepts.

Proficiency in the use of the English language in reading, writing and speaking.

Competencies

Achievement, motivation and perseverance

Composure and resiliency

Influence and persuasion

Initiating action

Negotiating

Relationship building

Salary Pay Range: $75,000 annually dependent on experience*

*pay range may be adjusted depending on cost of living

Bonus/Incentive Pay :

Annual performance bonus opportunity based on Company and specific business unit ROI and PBOP achievement criteria and individual job responsibility and performance.

Benefits currently offered to our employees:

Medical insurance

Health savings account with company contribution

Dental insurance

Vision insurance

Basic and voluntary life insurance

Disability insurance

401(k) plan with company match

Paid vacation and holidays

Stock purchase program with employee discount

Educational reimbursement

Wellness programs and challenges

Other supplemental benefits

The Company is an Equal Opportunity Employer.