Account Manager / Gestionnaire de compte client

Akur8 is a fast-growing InsurTech scale-up on a mission to modernize how insurers assess, price, and manage risk.

Our next-generation SaaS platform combines transparent machine learning, predictive analytics, and smart product design to turn complex insurance workflows into scalable, data-driven systems.

Powered by expert engineering, data, product, and actuarial teams, Akur8 enables insurers to model risk up to 10x faster while maintaining transparency, explainability, and regulatory trust.

As our product suite expands, we are building an end-to-end platform supporting pricing, reserving, and forward-looking risk decisions — helping insurers operate efficiently in a complex environment.

Recognized globally, Akur8 has been featured in:

CB Insights’ Insurtech 50 (2025)

CNBC’s InsurTech Top 150 (2025)

InsurTech100 Global Insurtech Top 100 (2025)

Professional Equality Index 97/100 (2025)

With 40+ nationalities across 8 global offices, we serve 320+ clients across 4 continents while maintaining a strong engineering and product culture.

We are proud to be an equal opportunities employer, fostering an inclusive environment where diverse perspectives help shape better products and decisions.

We're looking for a commercially minded individual with around 6+ years of experience in SaaS account management, customer success, consulting, or a related commercial role. You should be comfortable working in a fast-moving environment, following established processes, and taking ownership of customer outcomes across a portfolio of accounts.

EDUCATIONAL / PROFESSIONAL EXPERIENCE

You have 6+ years of experience in B2B SaaS account management, customer success, consulting, technical sales, or a related commercial role. Experience managing complex B2B customers or working with an early commercial team is relevant.

Bachelor’s degree or higher preferred.

HARD SKILLS

You have a proven ability to manage complex B2B accounts, build relationships with senior stakeholders, and support renewals or expansion opportunities, ideally in a SaaS or technical environment.

You are comfortable using established account management processes and adapting customer engagement approaches to the needs of each account. You take clear, proactive action without waiting for detailed direction.

You enjoy researching accounts, finding ways to deepen customer relationships, and working with technical teams. You are comfortable following established processes and escalating gaps when needed.

Experience managing complex accounts, including account mapping and building relationships across key stakeholders.

Ability to develop and execute account strategies throughout long, complex customer lifecycles.

You are comfortable using CRM systems and working across teams in a fast-moving company. Experience working within established account management or customer success processes is valuable.

You are curious about technology and willing to spend time learning a complex product in depth.

SOFT SKILLS

You build trust with customers and can develop strong relationships with both business and technical stakeholders.

You are autonomous, organized, and able to prioritize the next best action without close supervision.

You are commercially minded, proactive, and willing to learn from both successes and setbacks.

You are comfortable spending time with customers and colleagues through client meetings, business events, and internal gatherings.

LANGUAGE SKILLS

Excellent verbal and written communication skills in English.

Comfortable working in a multicultural and international environment.

BONUS SKILLS / EXPERIENCE

Experience working at a SaaS company with an established account management or customer success function

Insurance industry experience or experience supporting customers in the US market

IMPORTANT: You must possess an employment status that allows you to work from our Montréal office.

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Au sein de notre équipe nord-américaine en pleine croissance, vous rejoindrez Akur8 en tant qu’Account Manager/Gestionnaire de compte client basé(e) à Montréal et serez responsable de la gestion des relations avec les clients à travers l’Amérique du Nord. Vous prendrez en charge les relations clients, appliquerez les pratiques établies d’account management et aiderez les clients à tirer durablement parti d’Akur8.

Votre objectif principal sera de gérer et de développer un portefeuille de clients nord-américains. Vous serez responsable d’un quota, que vous atteindrez en comprenant les objectifs des clients, en favorisant l’adoption et la création de valeur, en accompagnant les renouvellements, en identifiant les opportunités d’expansion et en les concrétisant.

En travaillant de manière autonome et en étroite collaboration avec l’équipe nord-américaine, vous vous appuierez sur votre expérience en account management SaaS, en customer success, en conseil ou autre environnement commercial technique pour établir des relations de confiance, acquérir une connaissance approfondie du produit et accompagner les clients dans des décisions business complexes.

Vos responsabilités incluront notamment :

En tant qu’Account Manager, vous serez responsable d’un portefeuille de clients nord-américains, de leurs plans de gestion de compte et des résultats commerciaux liés à leur fidélisation et à leur développement, tout en suivant le processus d’account management établi par Akur8.

Établir des relations de confiance avec les clients et créer des plans de compte qui relient leurs priorités business aux capacités d’Akur8.

Identifier les opportunités de renouvellement et d’expansion en Amérique du Nord, en travaillant avec les clients pour comprendre l’évolution de leurs besoins et de leurs priorités.

Gérer le cycle de vie client, de la passation initiale jusqu’au renouvellement et à l’expansion, en mettant l’accent sur l’adoption, la création de valeur business et une expérience client de qualité.

Cartographier les organisations clientes et développer des relations avec les acheteurs, les parties prenantes techniques et les dirigeants C-Level.

Collaborer avec les équipes Sales, Product, Actuarial et Support afin de communiquer les besoins des clients, de coordonner leur suivi et d’accompagner les échanges commerciaux.

Acquérir une connaissance approfondie du produit technique d’Akur8 et savoir le présenter en adaptant les échanges aux interlocuteurs business et techniques, afin d’aider les clients à tirer pleinement parti de la plateforme.

Partager les retours des clients et contribuer à l’amélioration de notre produit, de l’onboarding, de l’engagement client et de nos processus d’account management, sur la base des échanges menés sur le marché nord-américain.

Ce poste est basé dans nos bureaux de Montréal et vous amènera à accompagner des clients aux États-Unis et au Canada. Des déplacements seront nécessaires pour participer à des rendez-vous clients, à des événements du secteur et à des rassemblements d’équipe.

We're looking for a self-starting, commercially minded individual with around 6+ years of experience across SaaS sales, consulting, or both. You should be comfortable in an early-stage environment, enjoy creating new processes, and be motivated by the opportunity to shape a sales function rather than inherit a finished playbook.

EDUCATIONAL / PROFESSIONAL EXPERIENCE

You have 6+ years of experience in B2B SaaS sales, technical sales, or consulting. Experience as an Account Executive, a consultant moving into sales, or an early commercial team member is relevant. You're familiar with selling software, solutions etc...

Bachelor’s degree or higher preferred.

HARD SKILLS

You have a proven ability to prospect, qualify, and close complex B2B opportunities, ideally in a SaaS or technical sales environment.

You are comfortable creating sales processe