Account Representative

Account Representative with opportunity to grow!

Wouldn't it be great to build your career at a growing company that has been recognized 6 years in a row from 2020 - 2025 as the winner of best places to work in collections? At Credit Control, we know without a doubt that our driven, dedicated Team Members are the foundation of our success. Employees are rewarded with excellent benefits, competitive compensation, and growth opportunities. Client Representative can earn performance-based rewards such as leaving at 3pm on Fridays, monthly team lunches, quarterly team events, and “tickets” to enter in a raffle where you can win prizes such as cash, tv’s, I-Pads, etc.

Job Summary

THIS IS NOT A CUSTOMER SERVICE ROLL.

The Client Representative will play a crucial role in supporting the daily correspondence operations of our office. This role requires excellent communication skills, the ability to multitask, and a positive attitude. The ideal candidate will demonstrate strong organizational skills, a high degree of professionalism, and the ability to handle multiple priorities with discretion and efficiency.

Responsibilities

Client Representative may do some or all the following:

Input data into company records and systems.

Coordinate with other departments and Credit Control clients to resolve inquiries.

Respond to consumer emails promptly using scenario-based templates.

Organize, file, and track email, mail and text correspondence.

Use confidence in guided decision making to accurately process incoming correspondence

Prepare outgoing mail for delivery by creating cover letters and attaching them to account statements.

Education and Qualifications

▪ High school diploma required

▪ Previous experience in the collection industry preferred

▪ Knowledge of administrative and clerical procedures

▪ Knowledge of computers and relevant software applications

▪ Must have proficiency with various software applications programs including email messaging, Microsoft Word, and Excel

▪ Excellent time management and organizational skills

▪ Excellent oral and written communication skills

▪ Ability to multitask, and adapt to changing demands and shifting priorities

Skills Required

To be successful, a Client Representative must have excellent oral and written communication skills and have a great attention for detail. In addition, time management and multitasking skills are important, as the Client Representative may be given several different tasks at a time. We prefer someone who has at least 2 years of administrative experience in a high-level processing environment.

Job Type: Full-time

Salary: $17.00 - $19.00 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Disability insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Paid training

Vision insurance

Retention Bonus

Professional Development Grant Program

Schedule:

8-hour shift

Day shift

Monday to Friday

Overtime

Supplemental pay types:

Bonus pay

Ability to commute/relocate:

Earth City, MO 63045: Reliably commute or planning to relocate before starting work (Required)

Experience:

Administrative: 2 years (Required)

Microsoft Excel: 2 years (Required)

Debt Collection: 1 year (Preferred)

Customer Service: 2 years (Preferred)

Work Location: In person