Account Team Lead - Australia & Oceania (Makati-based)

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

The Opportunity:

As a n Account Team Lead, your key objective will be to grow the coverage and quality of Agoda’s accommodation partner network. You will manage a team that takes care of a large portfolio of emerging accommodation partners and assist in func tions at scale.

Responsibilities:

Lead, coach, and develop a team of Account Executives, fostering a high-performance, results-driven, and supportive culture while guiding them to engage accommodation partners effectively, secure promotions, identify growth opportunities, respond to partner needs, and achieve team targets

Leverage AI and data-driven thinking to enhance team management, improve operational velocity, and generate new ideas that increase execution speed and overall effectiveness. Proactively challenge the status quo, introducing smarter and more efficient ways of working to improve team performance and impact.

Contribute to shaping the Growth Team’s plans, strategy, and direction, ensuring alignment with regional and country growth targets while remaining agile and able to dynamically pivot strategies to support broader regional priorities and goals.

Provide constructive feedback – Coach, mentor, motivate and evaluate the performance of the team on a regular basis and support professional development.

Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success

Cultivate an environment where team members are empowered and demonstrate a strong sense of ownership and belonging

Manage project sprints and ensure appropriate processes , plan and execution is delivered

Collaborate closely with cross-functional stakeholders to align strategic priorities, address operational challenges, optimize execution, and support sustainable growth in line with shared business objectives .

Oversee the prioritization of team daily tasks, monitor results and track progress in internal systems.

Report on team activities, pitch pipelines , and results to senior management.

Demonstrate call center and/or telesales leadership experience, with a deep understanding of high-volume sales operations, effective outreach techniques, and customer engagement best practices.

Qualifications:

Bachelor’s Degree or higher from top university

Minimum 5 years’ experience working in operational or execution role

Understands, demonstrates and can coach/train others on BD (business development) /AM (account management) skills

Experience in account management, sales, or business development, with at least a minimum of 3 years in a leadership or supervisory role

Strong leadership and people management skills, with a track record of coaching and developing high performing teams

Analytical and proven track record in using data and AI to drive teams and make decisions and has intellectual curiosity

Results-driven and highly organized, with the ability to prioritize effectively, drive strong execution, and perform under pressure in a fast-paced, competitive, and rapidly changing environment.

Strong communication , presentation, and interpersonal skills, with high emotional intelligence and a proven ability to build trusted relationships and effective cross-functional partnerships with stakeholders at all levels.

Excellent language proficiency in English.

#Manila #Philippines

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Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

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Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.