Admissions Advisor

Description

The Admissions Advisor is responsible for converting prospective students into enrolled students by managing communication, maintaining consistent follow-up, and ensuring accurate data tracking in Salesforce.

This role directly impacts revenue by driving enrollments and ensuring students move successfully into the program.

Core Responsibilities

• •Contact prospective students via phone, text, and email
• •Guide students through the enrollment process from initial inquiry to enrollment completion
• •Clearly explain program details, scheduling, and requirements
• •Maintain consistent follow-up with all assigned leads
• •Track all activity and updates in Salesforce
• •Ensure all enrollment documentation is completed accurately and on time
• •Support students through enrollment to ensure a smooth and complete process

Daily Activity Expectations

• •Manage inbound calls from prospective students effectively
• •Maintain active communication with all assigned leads daily
• •Complete same-day follow-up on all new leads
• •Maintain consistent outreach across phone, text, and email
• •Keep Salesforce fully updated with all interactions

Weekly Performance Expectations

• •Maintain a consistent pipeline of active leads
• •Ensure no lead goes without follow-up
• •Progress leads through the enrollment funnel (Contact ? Appointment ? Enrollment)
• •Maintain accurate and complete data in Salesforce

Key Performance Indicators (KPIs)

Activity Metrics

• •Call handle time
• •Follow-up consistency and effectiveness
• •Number of outbound communications

Conversion Metrics

• •Transfer-to-enrollment rate
• •Appointment-to-enrollment rate
• •Total enrollments per week/month

Quality Metrics

• •Accuracy of Salesforce data
• •Enrollment compliance (documents, payment, status)
• •Student readiness and proper placement

Performance & Compensation Structure

• •Compensation includes base pay and commission based on enrolled students
• •Recruited students are eligible for commission once payment requirements are met
• •Referred students are compensated at a separate flat rate
• •Commission is calculated monthly based on Salesforce data and enrollment eligibility
• •Enrollments must meet all compliance and documentation requirements to qualify
• •Only active and valid enrollments count toward commission

Accountability Standards

• •All activity must be documented in Salesforce
• •Incomplete or inaccurate records may result in loss of commission eligibility
• •Failure to follow up with leads will directly impact performance evaluation
• •Consistent underperformance in activity or conversions may result in corrective action

Preferred Qualifications

• •Experience in enrollment, admissions, or inside sales
• •Experience working in a remote or call center environment

What This Role Drives

• •Daily lead conversion
• •Enrollment volume
• •Revenue generation
• •Pipeline efficiency
• •Data integrity in Salesforce

Requirements

• •Experience in customer service, sales, or a call center environment preferred
• •Strong communication skills with the ability to build rapport quickly
• •Ability to work in a remote environment and manage time effectively
• •Proficiency in Salesforce, Outlook, and communication platforms
• •Strong organizational skills and attention to detail