Agent de service à la clientèle bilingue en assurance vie

Job Description:

Les solutions logicielles et de BPS (ISB) de DXC pour le secteur de l’assurance aident les assureurs du monde entier à moderniser et à opérer leurs activités cœur à grande échelle, en combinant une expertise approfondie du secteur, des plateformes logicielles éprouvées et des solutions innovantes basées sur l’IA. Leader mondial des plateformes cœur de métier pour l’assurance, ISB propose des solutions couvrant l’administration des polices, la gestion des sinistres, la facturation, l’analytique et l’engagement digital, au service des marchés de l’assurance Vie & Rente, Dommages & Accidents, ainsi que de l’assurance spécialisée. Vous contribuerez directement à façonner le fonctionnement des principaux assureurs mondiaux en participant à la transformation des systèmes de gestion des polices, de souscription et de sinistres sur lesquels des millions de personnes s’appuient chaque jour.

Job Description:

Fonctions essentielles de l’emploi

Fournir des informations sur les titulaires de polices et les produits aux clients et aux conseillers

Documenter les problèmes et répondre aux demandes en déterminant les actions appropriées afin de résoudre les situations

Assurer le suivi des clients dans le respect des normes de service établies

Tenir à jour les dossiers de service Veiller à ce que les normes de service soient maintenues ou dépassées

Participer à la recommandation d’améliorations du service et des procédures

Traiter les transactions non financières lorsque cela est nécessaire

Qualifications de base

Diplôme d’études secondaires ou G.E.D.

1 à 2 ans d’expérience d’assistance à la clientèle

Solides compétences en matière de communication et capacité à mener plusieurs tâches de front

Excellentes compétences en matière de communication orale et écrite en anglais et en français; maîtrise de l’anglais et du français à l’écrit et à l’oral

Attitude positive, orientée vers le service, avec un engagement à offrir un service de qualité supérieure La connaissance du secteur de l’assurance-vie est un atout, mais elle n’est pas obligatoire (nous sommes prêts à prendre en considération les personnes qui découvrent le secteur) Il s’agit d’un poste à distance;

Autres qualifications

Compétences en affaires et en résolution de problèmes analytiques

Compétences en communication

Capacité à travailler de façon autonome

Capacité de suivre les instructions orales et écrites

Une expérience en assurance-vie est préférable

L’administration des polices d’assurance-vie est privilégiée

Environnement de travail

Un environnement de bureau à domicile est nécessaire

Peut nécessiter un travail par quarts

Ce poste est entièrement à distance et au Canada seulement

Doit détenir un permis de travail canadien valide durée indéfinie

Heures d'ouverture du centre d'appels : de 8 h à 19 h, heure normale de l'Est, du lundi au vendredi

Horaires de travail hebdomadaires. Les horaires sont affichés 4 semaines à l'avance. Heures de début : 8 h, 8 h 30, 9 h, 9 h 30, 10 h et 10 h 30

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

Essential Job Functions

Provide policyholder and product information to clients and advisors

Document issues and respond to requests by determining appropriate action in order to resolve situations

Follow up with clients within established service standards

Maintain service records

Ensure service standards are maintained or excelled

Participate in recommending improvements to service and procedures

Process non-financial transactions when necessary

Mandatory Qualifications

High school diploma or G.E.D.

1-2 years of client service experience

Strong communication skills and ability to multi-task

Excellent verbal and written English communication skills

Fluency in written and verbal French communication skills

Positive, service-oriented attitude with a commitment to offering superior service

Knowledge of the life insurance industry is an asset; however, not required (we are willing to consider those new to the industry)

Other Qualifications

Business and analytical problem-solving skills

Communication skills

Ability to work independently

Ability to follow oral and written directions

Life Insurance experience is preferred

Life Insurance policy administration is preferred

Work Environment

Home office environment is required

May require shift work

This position is fully remote and within Canada only

You must be legally eligible to work in Canada without requiring sponsorship now or in the future

Call center hours of operation: 8am to 7pm, Easter Standard Time, Monday through Friday

Weekly rotational shifts. Schedules get posted 4 weeks in advanced. 8; 8:30; 9; 9:30; 10; 10: 30 am start times

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests .

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $40,900 - $75,800.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests .

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of the