AI Deployment Strategist [NYC]

About Concurrence

At Concurrence, we're building the clinical AI infrastructure that health systems, life sciences companies, payors, and government agencies run their patient-facing care on. Our agents work across the whole patient journey: pre-visit intake, care navigation, post-visit care plans, and ongoing monitoring. Our mission is to make excellent care accessible to every patient, not rationed by the limits of clinician time.

This hasn’t been solved because the underlying record was never built for it. EHRs were designed for billing, not for systems that learn. So instead of layering another point solution on top, we’re rebuilding the medical record as a timeline of clinical events and running agents on top of it that improve with every patient interaction. Unlike single-purpose chatbots or scribes, Concurrence is the platform our customers use to build their own agents. That means our work has to hold up across specialties, workflows, and regulatory environments and not just one narrow use case.

Our agents have supported more than 10 million patient encounters and are on track to grow tenfold this year. Our work is validated through partnerships with leading academic medical institutions. We’re fresh off our Series A, backed by Tier 1 VCs such as Madrona, General Catalyst, and Optum Ventures.

We’re a small team of around 35 people, working in person in New York City and San Francisco. We care deeply about craft, clinical rigor, and the speed at which good ideas reach patients. If you want your work to be measured in outcomes rather than releases, we’d like to hear from you.

About this role

As an AI Deployment Strategist at Concurrence, you'll work directly with healthcare organization customers to design and scale AI agent solutions that solve their highest-impact problems. You'll own the customer relationship from contract signature through expansion, responsible for ensuring customers successfully deploy, realize value, and scale their AI agent programs.

You'll serve as the strategic partner and voice of the customer throughout their journey: from identifying opportunities and building business cases to measuring outcomes and expanding deployments. This role requires deep customer empathy combined with strategic thinking, business acumen, and the ability to translate complex organizational challenges into concrete AI solutions that deliver measurable ROI.

This is not a traditional customer success role. You'll operate as a deployment strategist, embedding within customer organizations, mapping their systems and decision-making structures, and driving expansion across clinical, operational, and financial dimensions.

What you'll do

Receive customers post-signature and collaborate with sales during handoff to understand initial use case commitments, success criteria, and customer expectations

Manage the full customer lifecycle from onboarding through expansion, ensuring customers achieve sustained value from Concurrence

Partner with healthcare organizations to understand their workflows, pain points, organizational structures, and strategic priorities

Identify and prioritize high-impact expansion opportunities for AI agent deployment based on ROI potential, operational feasibility, and customer needs

Develop comprehensive deployment strategies including success metrics, implementation roadmaps, and stakeholder engagement plans

Build expansion business cases and ROI models for new use cases, quantifying realized value from existing deployments and identifying additional opportunities across clinical, operational, and financial dimensions

Work closely with Agent Engineers and Solutions Architects to translate customer requirements into agent specifications, ensuring solutions align with real-world constraints

Design and facilitate QBRs (Quarterly Business Reviews) that demonstrate value delivery, showcase outcomes, and identify expansion opportunities

Embed within customer organizations to map systems, processes, and decision-making structures, becoming a trusted advisor who understands their environment deeply

Monitor deployment performance against defined KPIs and work with customers to iterate and optimize agent configurations

Own customer health metrics, time-to-value, and expansion revenue for your portfolio

Serve as the voice of the customer internally, translating feedback into product insights and shaping platform roadmap priorities

Develop playbooks and frameworks that systematize deployment approaches across different healthcare use cases

Navigate complex healthcare stakeholder environments including clinical leadership, IT, operations, finance, and compliance teams

What we're looking for

Experience with customer-facing strategy, deployment, or implementation roles, ideally in healthcare technology, enterprise SaaS, or consulting

Direct experience in healthcare delivery environments (clinical operations, hospital administration, health system strategy)

Demonstrated ability to build trusted relationships with senior stakeholders in complex organizations

Strong business acumen with experience building ROI models, analyzing unit economics, and quantifying operational impact

Strategic thinking skills, ability to see the big picture while managing detailed execution

Deep empathy and emotional intelligence to understand unstated customer needs and navigate organizational dynamics

Strong organizational and project management capabilities with ability to drive multiple concurrent deployments

Customer success and expansion mindset, you're energized by turning initial deployments into long-term strategic partnerships

Resourcefulness and problem-solving orientation, you figure out what needs to happen and make it happen

Benefits (available to Full-Time Employees)

Health & Wellness

Comprehensive health, dental, and vision insurance

Daily catered lunch and dinner

Mental health support and wellness coaching

Flexible wellness stipend for fitness, therapy, or personal growth

Growth & Development

Annual learning budget for courses, books, or conferences

Conference attendance budget for professional development

Annual team offsite

Academic collaboration opportunities

Unlimited PTO

Our Core Values

Patients Win, We Win

If patients aren't getting better care, we haven't earned the right to scale. Every internal decision gets pressure-tested: does this make patients' lives better? If we can't draw the line, we question why we're doing it.

High Standards, High Care

We hold a high bar for the team because patients are counting on us to get this right. But high standards only work with genuine investment in each other. You can take risks, admit mistakes, and challenge ideas—not despite our standards, but because of them.

Thoughtful Urgency

We move fast by default, but speed without judgment is recklessness. The discipline is knowing which decisions are reversible vs. not. In healthcare AI, the companies that win will be fast everywhere they can be and careful everywhere they must be. We build the muscle to do both.

Intensely Measured

We instrument patient outcomes, provider ROI, system performance, and clinical accuracy. But data without action is surveillance. Every metric should have an owner, a threshold, and a response plan. If we're measuring something but never acting on it, we stop measuring it.

Who Builds With Us

Low ego: Politics and territory don't interest you. The best ideas win, regardless of who has them.

Direct: You say the hard thing, challenge ideas openly, and commit fully once decided.

High agency: You thrive on trust rather than instruction. When you see something is broken, you fix it. You don’t file tickets and wait for someone else.

Bar of excellence: You hold yourself to a bar most people wouldn't, and you want teammates who do the same.

Skeptical: You push back on rules that don’t make sense an