Aircraft Appearance Duty Manager

Location:

American Airlines BWI - AVN

Pay Rate:

Salary - Salary Plan, 60,000.00 USD Annual

Work Shift:

Job Description

We’re looking for a friendly, compassionate, leader to join our aviation services team!

Oversee aircraft appearance operations, including, but not limited to, the following: safety, servicing, and cleaning services for aircraft; and employee management

Responsibilities

Take full responsibility for delivering effective aircraft appearance operations to our customers.

Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers.

Resolve customer service issues in a timely manner with tact and diplomacy.

Proactively manage safety and security processes and procedures to comply with HHS operating standards. ● Take ownership for creating a progressive open-door culture by managing the performance and development of team members.

Review key performance open-doorindicators (KPIs) and convey necessary actions if needed.

Recruit and hire new team members to meet service requirements.

Understand contract requirements and customer expectations.

Implement team member counseling and corrective action, including performance improvement plans, as needed.

Monitor and/or conduct required training of team members.

Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules.

Skills

Interpersonal Skills: Ability to interact with individuals at all levels of the organization

Communication: Effective written, spoken, and non-verbal communication as well as presentation skills

Customer Service: Service-oriented mentality with a focus on exceeding expectations

Professionalism: Maintain a positive and professional demeanor

Decision Making: Ability to quickly make sound decisions and judgments

Proactivity: Self-motivated with the ability to effectively prioritize projects and needs

Team Player: Willingness to collaborate and provide support where needed to achieve outcomes

Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings

Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

2 to 5 years of management experience

Ability to work a flexible schedule that may include nights, weekends, and holidays

Willing to work outside in all types of weather and in elevated noise levels within the airport environment.

Have a valid driver's license and a clear Motor Vehicle Report (MVR)

Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities

Knowledge of applicable FAA and OSHA regulations

Experience negotiating contracts

Computer skills, including word processing, spreadsheets, email, and ordering platforms

Must be willing to relocate for promotion opportunities

What We Offer

Paid time off (vacation and sick)

Medical, dental, and vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing training

Important to Know

Veterans and candidates with military experience are encouraged to apply.

HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS Aviation

HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.