Amazon Connect CX and Platform Specialist, Senior Consultant

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee-first process. Our vision is the same: a place where employees know they can thrive.

The TTEC Digital AWS Partner Practice is comprised of more than 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and has delivered more than 500 AWS customer launches that improved customer experience for more than 3.5 million conversations to date.

TTEC Digital is seeking an Amazon Connect CX and Platform Specialist, Senior Consultant to join our team. This is a remote role based in the US. As a key member of our delivery teams, the Amazon Connect CX and Platform Specialist designs, configures, and supports AI-enabled contact center experiences in Amazon Connect. This role turns customer experience requirements into working Amazon Connect capabilities across contact flows, Lex orchestration, voice and chat journeys, Agent Workspace, Contact Lens, routing, queue operations, reporting, and external system integrations. The ideal candidate is hands-on with Amazon Connect and comfortable working at the boundary of traditional CCaaS, conversational AI, and agent-assist capabilities.