Ambassador & Volunteer Coordinator

Ambassador & Volunteer Coordinator

Location: Northumberland Recovery Partnership – Blyth, Ashington, Hexham and Berwick

Working Hours: 37 Hours

Contract type: Permanent

Salary: £25,877.80 - £34,240.03

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

We're looking for an enthusiastic and motivated Ambassador & Volunteer Coordinator to join our Northumberland Recovery Partnership and play a key role in developing and managing our volunteer and ambassador programmes across the service.

About the Role

This is a rewarding and varied position where you'll lead on the recruitment, onboarding, development and support of volunteers and peer ambassadors across multiple recovery services in Northumberland.

Working closely with service managers, staff and community partners, you'll ensure volunteers have a positive experience, feel valued and are equipped to make a meaningful contribution to the lives of the people we support. You'll also help expand volunteering opportunities, strengthen community connections and promote the value that lived experience brings to recovery services.

The role covers services across Blyth, Ashington, Hexham and Berwick, so access to your own vehicle and willingness to travel regularly is essential.

What You'll Be Doing

Recruiting, onboarding and supporting volunteers and peer ambassadors.

Managing volunteer placements and providing ongoing supervision and guidance.

Developing new volunteering opportunities across the service.

Delivering inductions, training and development programmes.

Building strong relationships with local community organisations and partners.

Matching volunteers to suitable opportunities that benefit both the individual and the service.

Monitoring volunteer activity and reporting on outcomes and impact.

Promoting the value of volunteering and lived experience across the service.

Ensuring all volunteer programmes operate safely and in line with organisational policies and procedures.

About You

We're looking for someone who is passionate about supporting people and empowering others to achieve their potential.

You will ideally have:

Experience coordinating, supporting or supervising volunteers, apprentices or staff.

Experience working with disadvantaged or socially excluded groups.

An understanding of addiction, recovery and the value of lived experience.

Strong communication and relationship-building skills.

Experience developing opportunities that improve outcomes for individuals and communities.

Excellent organisational and administrative skills, including the ability to maintain accurate records.

Confidence using Microsoft Office and electronic systems.

An NVQ Level 3 qualification (or equivalent) in a relevant subject

For Full Job Description Please Click Here

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

Pension scheme with 4.5% employer contribution, matched up to 6.5%

Life assurance (3× annual salary)

Enhanced sick pay and family-friendly pay

Birthday leave and the option to buy up to 5 extra days’ annual leave

Professional fee reimbursement for relevant qualifications

24/7 online GP access and Employee Assistance Programme

Recognition and long service awards via our Way to Go and Aspirations portals

£500 Recommend a Friend bonus

Cycle to Work scheme and Credit Union membership

Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-10-07