Application Specialist

The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. This role will act also as a Subject Matter Expert for the PAS / Revenue Cycle Management module of our TrakCare Product. The successful individual will have come from a Healthcare PAS background and have an in-depth knowledge understanding of the PAS rules and PAS workflows and requirements within the private and public hospitals in UK

The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.

Key Responsibilities

The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement. The Application Specialist will undertake the following:

Discovery

Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality

Analyse customer processes

Identify gaps and possible solutions

Run Edition Proposed solution presentations with the customer.

Launch

Run Edition Customer Induction workshops

Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes

Propose solutions for customer problems by mapping existing product components and minimize the need for variations from standard ISC products lines including where relevant Regional Editions

Produce clear documentation (business requirements/maps, solution design document, validation scripts)

Work with the customer to ensure early data collection information is gathered correctly and as per the schedule

Log any additional configuration through Edition change process and follow up with product team to close the configurations

Setup

Set up customer site configuration

Create validation scripts for verifying agreed configuration

Participate in validating the configured system based on solution design

Participate in validating the migrated data to ensure it works with the solution

Log errors following the standard corporate procedure

Support customer validation

Troubleshoot customer issues during implementation phases

Follow-up on test fixes and work with the Project Manager/Product Team to implement fix

Distinguish issues from change requests and log following standard corporate procedure

Document Handover Documentation for Support

Adoption

Participate in Dry Run process

Prepare Train the trainer material

Conduct individual and group training, product demonstrations and workshops as required

Train Customer Trainers on TrakCare functions as per customer solution

Provide on-site support to Customer Go-Live

Sustain

Liaise with other InterSystems departments to resolve any remaining issues

Complete the support handover process

On-going responsibilities

Support colleagues and assist in spreading application knowledge

Maintain consistent and traceable documentation as required

Learn new functionalities available on the TrakCare product

Skills and Experience

Essential

Excellent communication skills and experience of conducting customer training, workshops and/or presentations

Excellent consultative skills ability to articulate and communicate ideas

Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging

At least 3 years’ experience working in healthcare and a good understanding of PAS processes in UK

Deep understanding of the PAS rules and PAS workflows and requirements within the private and public hospitals in UK

Experience contributing to a multi-disciplined team

Experience with writing functional documents

Experience of business process mapping

Knowledge of Information Systems

Desirable

Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses

Experience implementing software solutions

Exposure to IT services in a customer-facing setting

Previous experience as an Application or Configuration Specialist

Previous experience of change management

Good computer skills

Experience conducting software testing

Education & Training

Desirable

University degree in Science or Engineering or Clinical

Proficiency in English

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com .

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines . AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.

Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.