Application Support Analyst

INTL Application Support - ID09WW

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Support and enhance key business applications for Hartford’s International operations, including underwriting, claims, and back-office systems. Collaborate with internal teams and vendors to maintain , improve, and implement IT solutions, while contributing to system rollouts, documentation, and user training.

Job Responsibilities

Provide day to day support for user queries and problems relating to Subscribe , Exact Advantage and associated downstream applications and reporting suites.

Coordinate and implement enhancements , releases , and support rollout activities.

Investigat e system errors and liais e with development team s to ensure errors are c orrect ed and test bugs found in custom built s olutions .

Liais e and coordinat e with 3rd party support teams to ensure problems are investigated and rectified in a timely manner .

Defines support activities and metrics within SLAs and KPIs.

Comprehensive documentation of application environments, dataflows , and support processes .

Adherence to Hartford and SOX standards. Involvement in periodic audits of IT processes by internal and external auditors .

Qualifications & Capabilities

Technical:

Good knowledge and experience of Applications Support principals and issue investigation.

Good understanding and experience of SQL database management systems , SSIS, SSRS and T-SQL.

Good Technical Writing Skills.

Working knowledge of industry best practices, ITIL (incident, problem, change, release).

Basic knowledge of software development lifecycle (safe agile) processes.

Knowledge and understanding of general infrastructure components.

Experience of off-the-shelf insurance applicat ions such as: Subscribe and Exact Advantage - desirable.

Experience of other insurance applications such as Claims Management Lifecycle ( DOCOsoft ) , document workflow ( ImageRight ) , Tyche and data quality ( DQ Pro ) - desirable.

Working knowledge of Windows 1 1 , Windows Server - desirable.

Good Experience of web server technology and application lifecycle e.g. IIS – desirable.

Knowledge and understanding of Lloyd’s insurance market or other insurance background – highly desirable.

Experience of supporting Lloyds Syndicate Policy Administration, Exposure Management and Policy aggregation Platforms - highly desirable.

Personal:

Strong customer service ethic

Strong analytical and logical problem-solving skills

Ability to learn and understand new products quickly

Ability to prioritise and organise workload, handl ing varying priorities by set ting expectations appropriately

Clear commu nicator both written and verbal

Ability to develop and sustain relationships with internal and external customers

Ability to apply a p ragmatic and collaborative approach when required

Proactive with suggestions for improvements; thinks laterally; receptive to new ideas

Demonstrates ownership and responsibility

Personable and proactive approach to supporting business users

Experience

Relevant experience in the insurance i ndustry , preferably London Market.

Relevant experience of Subscribe and Exact Advantage or similar policy administration and aggregation systems.

Relevant experience of application support responsibilities.

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