Application Support Engineer

• Project Role : Application Support Engineer
• Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
• Must have skills : Wireless Technologies Operations
• Good to have skills : NA
• Minimum 3 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance, troubleshooting complex scenarios, and collaborating with different teams to maintain service reliability and efficiency throughout the day.

• Key Responsibilities
• Manage and troubleshoot Cisco Catalyst 9800 WLC and enterprise APs
• Strong expertise in Cisco ISE 802 1X RADIUS EAP and AAA
• Configure and troubleshoot Guest Wi Fi using Foreign Anchor WLC architecture
• Handle complex L3 L4 issues involving AP join CAPWAP roaming mobility authentication DHCP DNS and client connectivity
• Troubleshoot wireless performance issues including RSSI SNR interference channel utilization and packet loss
• Perform advanced troubleshooting using 9800 WLC CLI/debugs, ISE logs, and Wireshark.
• Own major incidents, RCA, problem management, and technical escalations
• Coordinate with LAN, Firewall, Security, and IAM teams for end-to-end issue resolution
• Support wireless changes, upgrades, migrations, and new deployments

• Professional and Technical Skills
• Must Have Skills: Proficiency in Wireless Technologies Operations.
• Cisco Catalyst 9800 Cisco ISE Enterprise Wi Fi Guest Anchor WLC 802 1X RADIUS Wireless Mobility Roaming Wireshark Advanced Troubleshooting
• Preferred CCNP Enterprise Wireless CWNA Cisco Catalyst Center DNAC experience
• Strong troubleshooting skills with the ability to analyze and resolve complex technical issues related to wireless systems.

• Additional Information
• The candidate should have minimum 5 to 6 years of experience in Wireless Technologies Operations
• This position is based at our Gurugram office
• A 15 years full time education is required

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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