Application Support Engineer

The Company

Cubic³ provides advanced software-defined vehicle solutions to over 200 countries around the world. Our powerfully smart connectivity enables leading automotive, agriculture, and transportation OEMs to deliver innovative new services and fully compliant in-vehicle experiences that customers desire, regardless of local market requirements.

We believe in leadership that supports empowerment and responsibility, while recognising and developing leadership qualities across Our Team. Together we bring out the best in each other. So, whether you’re interested in joining us as an individual contributor, manager, senior leader – or someone who aspires to growing into a leadership role – we look for people who are results focused, empathetic, visionary, empowering, and who ‘champion’ our cultures and values.

The Role

We are looking for an energetic, enthusiastic Application Support Engineer who is committed to their work, and should be comfortable working in a fast paced, highly flexible environment. The role will be responsible for providing excellent technical support and customer service as part of our Level 2 support.

Responsibilities of this role:

Coordinate with support and development teams to resolve application and system issues

Design and maintain expertise in flow of application process and systems related to company

Administer and resolve applications issues, provide updates and perform root cause analysis

Supervise all alerts related to application and system procedures and provide services pro-actively

Maintain good professional relationships with counterparts of engineering and customer support departments

Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers

Perform root cause assessment and debug all issues on server domain, and availability of applications

Coordinate with test department to assist in releases and deployments to various environments and production outputs

Provide support and identify all issues and prepare appropriate documentation all issues and solutions.

Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.

Identify and provide resolutions ranging in complexity from medium to high.

Essential Experience and Qualifications

Knowledge of Microsoft IIS

Knowledge of Database technologies Microsoft SQL Server

Working Knowledge of IT Hardware and Software

Ability to learn and master employer-specific software

Complex problem solving

Written and verbal communication skills

Customer Focused with excellent written and verbal communication and reporting skills

Demonstrable ability to learn technical information, processes and applications quickly

Excellent attention to detail and the ability to multitask and work effectively within a fast-growing organization

Demonstrated ability to be flexible and take a proactive approach to problem solving

Desired Experience and Qualifications

Experience with cloud infrastructure (Azure)

Experience using tools like Postman to create and save simple and complex HTTP/s requests.

A degree level qualification in a technical discipline such as Computer Science or Software Engineering

Basic knowledge of programming concepts, preferable C#

Experience in building effective relationships with development teams and clients

New hires at Cubic³ are required to work onsite five days a week during their six-month probation period to get to know the company, their team, and our ways of working. After probation, we offer a flexible arrangement of up to eight work-from-home days per month, provided it aligns with business needs and performance standards. This arrangement is not a given for all roles.

Cubic³ is an equal opportunities employer and committed to fostering a diverse and inclusive workplace.