Assembly Supervisor

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners , a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

The Production Supervisor is a people-focused leadership role within the Supply Chain Operations organization, based in Monroe, CT. This position is responsible for overseeing day-to-day production operations, ensuring safe and efficient workflows, and leading a team of Production Technicians in support of hardware production, warranty, and replacement activities. The Production Supervisor manages production flow, monitors performance against quotas and SLAs, and ensures processes are executed consistently and safely. This role serves as the primary point of leadership for the production team, addressing personnel issues, coaching employees, and fostering a collaborative and accountable work environment. The Production Supervisor works closely with Supply Chain leadership and cross-functional partners to identify process improvements, test and implement operational changes, and communicate departmental updates.

KEY RESPONSIBILITIES

Leadership & Communication

Attend daily leadership meetings and provide clear updates on departmental performance, risks, and priorities

Lead weekly standup meetings for the facility and participate in setting meeting agendas

Hold regular 1:1 touchpoint meetings with direct reports

Initiate and foster a spirit of cooperation and collaboration within the production team and across departments

Safety & Compliance

Maintain a safe, clean, and compliant work environment by educating and directing personnel on proper use of equipment, resources, and control points

Ensure compliance with established safety policies, procedures, and operational standards

Operations & Performance

Monitor production workflows by tracking each step of the process; identify opportunities for improvement and lead testing and implementation of new processes

Monitor and track employee quotas and productivity metrics; maintain workforce statistics and reporting

Ensure production goals, SLAs, and quality expectations are consistently met

People Management

Resolve personnel issues by analyzing data, investigating concerns, identifying solutions, and recommending or taking appropriate action

Support staffing, training, and performance management activities in partnership with leadership and HR

Required Qualifications

Demonstrated experience leading teams in a production, manufacturing, or supply chain environment

Experience applying supply chain or operational improvement methodologies to enhance efficiency and quality

Strong analytical skills with the ability to interpret data from multiple sources and make sound decisions in time-sensitive environments

Proven ability to manage workflows, priorities, and performance in a fast-paced operation

Strong communication skills with the ability to lead, coach, and influence teams

Ability to enforce safety standards, policies, and procedures consistently

Preferred Qualifications

Prior supervisory or people management experience in hardware production, manufacturing, or logistics

Experience managing productivity metrics, quotas, or workforce reporting

Familiarity with continuous improvement frameworks (Lean, Six Sigma, or similar)

Experience working cross-functionally with operations, engineering, or supply chain teams

Key Competencies

Operational execution & ownership

Leadership & team development

Continuous improvement mindset

Data-driven decision making

Cross-functional collaboration

Safety awareness & compliance

• Additional information
• Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.