Assistant General Manager

PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry.

The Assistant General Manager directly manages the FOH and BOH Managers and is accountable for all aspects of managing a single retail store (as well as all other projects/duties as assigned). This position reports directly to the General Manager and is responsible for developing a high-performing team that consistently delivers top-line sales growth. This leader drives the business through a focus on Front of House (customer service, sales training, product knowledge, loyalty, and leadership development), product (visual presentation, product performance, and promotions), and Back of House (receiving orders, policy and procedures, expense control, compliance, and loss prevention). This position requires a passion for process excellence, a drive for results, and the ability to lead and influence. The Assistant General Manager is responsible for overseeing the financial success of the store and is accountable to P&L results. The Assistant General Manager is responsible for responding to business needs and strategizing around business trends in order to drive profitable top-line sales growth. The Assistant General Manager must also have experience in assessing, recruiting and screening talent. In partnership with the General Manager, the Assistant General Manager is responsible for all aspects of the business.

Salary is $50,000 to $60,000

Duties and responsibilities

Performance:

Meets or exceeds goals related to total store sales, profitability, and operational excellence

Forecasts and adjusts payroll to maximize productivity, achieve sales & payroll goals, and complete workload

Builds a team that embodies the PharmaCann/Verilife brand by delivering exceptional service and driving customer loyalty, therefore, increasing return visits

Reviews and interprets financial and operational reporting regularly which includes sales reporting and reviewing audit results

Identifies underperforming metrics and develops strategies that leverage company programs, tools, and resources to improve and grow the business

People:

Creates and ensures a cohesive, respective, professional, and high integrity work environment

Recruits, interviews, hires and retains a diverse team of top talent

Utilizes candidate tracking system for open roles within the dispensary

Aligns the right people in the right roles

Trains, coaches, and develops all team members using company programs, tools, and resources

Provides performance feedback, manages employee disciplinary and separation matters

Creates an environment that inspires and encourages the growth and engagement of associates

Models an environment of open communication by sharing enterprise strategy and corporate messaging to associates

Promotes a culture of teamwork by working alongside the management team, establishing priorities,and providing clear direction

Operations:

Ensures compliance with PharmaCann policies, regulations, procedures, and compliance standards

Uses the company's scheduling tool as directed to schedule the right associates in the right places, at the right times in order to provide an exceptional customer experience, reduce loss, and execute company directives

Partners with FOH and BOH Managers on onsite security scheduling needs

Protects company assets and minimizes loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, compliance, and loss prevention

Performance management and coaching of team members on poor performance and violation of company and compliance policies in partnership with the General Manager and HRBP

Supports continuous improvement by implementing company programs and influencing end-users buy-in

The Assistant General Manager may perform other related duties as required by the Company, field leadership, and especially with regard to serving the customer

Projects a positive image of the organization to employees, customers, industry, and community

Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

This role may be required to assist with other duties as assigned as well as in other functions of the operation

including but not limited to: call center, inventory, sales consulting, delivery acceptance, outreach, security, visual merchandising, and as interim GM for other locations or while GM is not in store

Qualifications & Competencies

Minimum 21 years of age

Bachelor’s degree in business or operations management or a related field preferred.

3+ years of managerial experience in a high-volume retail-based industry with a customer-centric approach is preferred

2+ years PharmaCann management experience will be considered

Demonstrated ability to achieve store selling goals and metrics

Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the business

Comfortable and confident making decisions and mediating conflict within a team environment

Utilize cross-functional business partners to support business needs

Ability to address complex issues and allocate time to execute multiple tasks and changing priorities

Exceptional interpersonal communication (both written and verbal) and customer service skills

Ability to identify top talent and train/develop/retain great people

Proficient in windows - based software such as Excel, Word and Outlook

Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position regularly requires a flexible schedule, long hours, weekend work, and holiday availability. Ability to travel to other store locations (if needed) and attend district meetings. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the territory.

Physical requirement

Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed

Ability to climb step stools and ladders

Ability to stand/walk for long periods at a time

Possess manual dexterity and hand - eye coordination

Direct reports

This position directly manages the FOH Manager and BOH Manager and is responsible for the performance management and hiring of the employees within each department.

Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.