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WNS Global Services

Assistant Manager - Process Training (Process Trainer/ New Hire Training/ OJT/ Nesting/ NHT/ TNA /TNI ) - Hyderabad

Hyderabad, Telangana, India

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hirly's read of this role

Seniority
Lead / management
Country
IN
Work mode
On-site / unstated
First seen by hirly
25 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Description

Work From Office- Rotational Shiftdeliver training to NH’s & exiting staff members following training manuals, training plan & standards and publish relevant reports.Successfully delivery client / Internal targets set on certification standardsGauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batchesLead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments, design short contentTo evaluate and make necessary amendments to the training material on periodic basisComplete indulgence on Reporting / MI for all training relevant choresInteract with clients & share lob / SME intelligence for process bettermentActively participate & present training performance on Daily/Weekly/Monthly internal & client reviewsSOP & Content creation

Original posting on WNS Global Services's site ↗

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