Assistant Manager – Sales & Coordination (B2B)

Key Responsibilities

1. Inbound Lead Management

● Manage and respond to inbound leads

● Ensure quick first response within defined SLAs

● Qualify leads and maintain consistent follow-ups to drive conversion

● Track and update lead status systematically

2. SME Account Ownership

● Independently manage SME accounts

● Handle multiple deal cycles simultaneously

● Build relationships for repeat business and renewals

● Ensure high responsiveness and faster turnaround

3. Pre-Sales Coordination

● Prepare, review, and refine client quotations

● Handle multiple iterations and client-specific requirements

● Coordinate internally for pricing, product configurations, and feasibility

● Support closure through timely follow-ups

4. Order Processing & Execution

● Create SKUs and ensure system readiness

● Coordinate with:

○ Sourcing team for procurement

○ Category team for product listings and stock allocation

○ Operations team for delivery/pick up scheduling

● Track production timelines and highlight delays

● Punch orders into the system with high accuracy

● Monitor order lifecycle until completion

5. Cross-Functional Coordination

● Act as the central point of coordination between Sales, Category, Sourcing, and Operations

● Manage dependencies arising from shared/dynamic inventory systems

● Ensure alignment on timelines and availability

● Proactively resolve bottlenecks

6. Client Communication

● Handle client interactions over phone and email

● Manage requirement discussions, follow-ups, and updates

● Ensure a professional and responsive communication experience

7. Data Management & Reporting

● Track client subscriptions and renewals

● Support periodic business reporting and forecasting

● Own data accuracy and reporting across the sales lifecycle

● Maintain structured records of quotes, orders, and sales performance

8. CRM & Process Development

● Work closely with internal teams to build and integrate B2B requirements into the CRM system

● Help define workflows for lead management, order tracking, and reporting

● Contribute to building scalable processes for the B2B business