Assistant Restaurant Manager

Assistant Restaurant Manager reporting to the General Manager for our location in the Wellington Green Commons.

Job Summary

Under the direction of the General Manager, the Restaurant Manager supports the management

team to ensure the execution of standards and the outcome of company goals within a TooJay’s

restaurant. This position requires the ability to motivate and train team members to meet the

Guest’s expectations.

Qualifications:

High school diploma and 1-2 years of experience in a restaurant or related field

Current Manager Serve Safe Certification or ability to obtain it by end of training

Must have and maintain a valid driver’s license and proof of insurance and a driving history

acceptable to the company

Physical Requirements

Flexible and long hours required at times. Managers are scheduled based on a 55 hour work

week

Medium work, exerting up to 50 pounds of force occasionally, and/or 30 pounds of force

frequently or constantly to lift, carry, push, pull or otherwise move objects

Able to stand during entire shift

Capable to maneuver throughout the dining and kitchen area throughout the shift

Able to operate all front and back office computer systems and all office, cleaning, cooking

and food preparation equipment

Able to reach overhead, bend below the waist, crouch, lift, stand, sit, twist and communicate

Intentions

Knowledge/ Communication / Personality Requirements

Clearly conveys information and ideas

Evaluates situations and if necessary, accurately selects alternative courses

Maintains composure and objectivity under pressure, Effective at active listening to

understand and clarify concerns or issues raised by internal and external guests

Shows initiative in job performance, including anticipating, preventing, identifying and

solving problems as necessary

Understands financial information and data

Has the ability to plan and organize

Understand and adheres to company policies and procedures

Job Responsibilities:

Manages the activities of the restaurant team; This includes candidate interviews, hiring, ongoing training and communication of performance standards to ensure complete job

knowledge and skill development of team members

Engages with Guests to create a personable and seamless experience. Uses all service related

feedback to continually improve service levels, drive overall Guest satisfaction, increase

return visits and reduce Guest complaints

Meets restaurant financial objectives by forecasting requirements, controlling food cost,

scheduling expenditures, analyzing variances and initiating corrective actions

Partners with HR to ensure any termination of a team member is conducted with respect and

dignity after proper documentation which has given that team member the opportunity to

improve their behavior

Teaches, coaches and mentors others to maintain high standards. Establishes credibility

through competence, continuity and integrity

Has full knowledge of company regulations, policies, procedures, standards and goals.

Performs duties at any given time to ensure proper execution. Consistently displays drive,

energy and operates with a sense of urgency during each shift

Fosters open communication with management and team members

Effectively provides performance feedback through coaching and timely reviews

Conducts counseling sessions with team members using TooJay’s Problem/Solution Notice,

focusing on facts and respecting the dignity of the team member

Maintains cleanliness of the restaurant by inspecting and directing work actions of team

members

Ensures safety, sanitation and security guidelines are followed at all times and immediately

resolves any items identified through daily operational plan and flow charts; completes any

accident reports immediately and accurately; is responsive to any requests from Corporate

Risk Management

Communicates and enforces the priority of back door security

Maintains ambiance by controlling lighting, music, temperature, marketing displays and

cleanliness of small wares; ensures floors are clean, dry and free of debris throughout the

shift and dining room is clean and in good condition

Guarantees commitment to uniform and grooming standards for themselves and the team

Conducts motivating pre-shift meetings are conducted each shift and aligns with daily

operational plan and restaurant goals

Contributes at weekly management directional. Participates at all staff meetings and

facilitates departmental meetings when necessary

Monitors productivity of team throughout the shift

Reports to team members on financial results, guest feedback and controllable they impact

Recognizes and makes adjustments in staffing based on changing business levels using

labor matrix parameters

Maximizes profitability by ensuring accurate execution of recipes, Par levels and POS checks

Supports company initiatives by educating and training team members to achieve success

Follows all cash handling, house account, deposit and credit card policies. Reconciles comps,

voids, discounts and cash shortages and takes corrective action

Communicates to the General Manager on the status of their shifts; including financial

results, issues affecting guests or team members and individual achievements

Checks email daily and reacts appropriately to requests from the corporate office

Performs any other duties as requested by the Restaurant Support Center Team and/or

General Manager