Assistant Showroom Manager

About Allied Maker

Allied Maker delivers luxury-crafted, highly engineered, sophisticated yet simple lighting fixtures, proudly produced in the United States and shared worldwide. We are passionate about using the finest materials, embracing natural patinas, and honoring the art of artisan craftsmanship. We create our parts in-house and collaborate with the best local makers to produce fixtures made with love by skilled artisans.

Founded in 2012 as a garage woodworking studio on the North Shore of Long Island, Allied Maker has grown into a design studio with a strong manufacturing backbone. How we care for our clients is central to everything we build.

The Role

Allied Maker is seeking a polished, highly capable professional to join our Client Strategy team as Assistant Showroom Manager.

This is a junior, mentored role for someone who already operates at a high standard and is ready to expand their capabilities within a luxury design and manufacturing studio. It is not necessary to have prior lighting experience, but the right person will bring a strong foundation in client service, excellent judgment, genuine curiosity, and the desire to develop real expertise.

The Assistant Showroom Manager is often the first voice a client, architect, or designer hears and the primary point of contact for visitors to our Tribeca showroom. The role exists to make every interaction feel calm, competent, personal, and unmistakably Allied Maker. You will manage inquiries, welcome and guide showroom visitors, introduce clients to our collection and custom capabilities, track follow-ups, and support the Client Strategy team in moving projects forward. Over time, you will develop a sophisticated understanding of our materials, products, process, and language, as well as how luxury lighting is specified, produced, and delivered.

Our Tribeca showroom is one of the most beautiful working environments in the city. You will be surrounded by the work we make and represent it to discerning architects, interior designers, developers, and private clients working on significant projects. The environment requires someone with a refined eye, genuine warmth, strong follow-through, and the composure to match the people walking through our door.

Key Responsibilities

Client Communication

Answer inbound calls and general inquiries with warmth, composure, and clarity

Represent Allied Maker through a voice and tone appropriate to a luxury design studio

Listen carefully, ask thoughtful clarifying questions, and route inquiries appropriately

Respond to general email inquiries promptly and professionally

Recognize when an issue should be escalated and communicate it clearly to the appropriate team member

Handle moments of client frustration with patience, discretion, sound judgment, and emotional intelligence

Follow through on client needs and ensure that commitments are not lost between conversations

Showroom Experience and Daily Operations

Welcome visiting clients, designers, architects, vendors, and guests

Ensure that every arrival and showroom interaction reflects the Allied Maker brand

Guide visitors through the collection and provide thoughtful, accurate product information

Maintain a showroom environment that is organized, polished, presentable, and ready for clients at all times

Coordinate appointments, refreshments, meeting preparation, and transitions between visits

Monitor showroom materials, samples, literature, and supplies

Support the planning and execution of showroom events, trade programs, and presentations

Client Strategy and Administrative Support

Support the Client Strategy team with scheduling, follow-up tracking, document preparation, and CRM updates

Prepare materials for client meetings, showroom visits, presentations, and trade events

Assist with sample requests, shipments, mail, and related operational tasks

Maintain accurate client and project information in internal systems

Track open items and follow through until they are resolved

Help ensure that information moves cleanly between clients, the showroom, and the broader Allied Maker team

Take ownership of recurring responsibilities and complete them reliably without repeated prompting

Learning and Growth

Develop a thorough understanding of Allied Maker’s collections, materials, finishes, specifications, and custom capabilities

Learn the design intent and craftsmanship behind the products

Build an understanding of the lighting industry and the needs of architects, interior designers, lighting designers, and other specifiers

Ask thoughtful questions, retain information, and apply what you learn in future client interactions

Accept feedback constructively and incorporate it into your work

Take on increasing client and showroom responsibility as your knowledge and capability grow

Qualifications

Approximately 2 to 4 years of experience in a polished, client-facing environment

Experience in luxury retail, fashion, hospitality, showrooms, galleries, design, or a related field is preferred

Exceptional written and verbal communication skills

A natural ability to make people feel welcomed, understood, and well cared for

High attention to detail and strong organizational habits

Reliable follow-through and the discipline to close loops

Composure when working with discerning clients, significant projects, and complex timelines

Genuine curiosity about design, materials, craftsmanship, and how things are made

Strong judgment about when to act independently and when to ask for guidance

Proficiency with standard business tools

Experience with Wrike or NetSuite is helpful but not required

Availability to work on-site in the Tribeca showroom Monday through Friday, from 9:00 AM to 6:00 PM

What We Are Looking For

Polished and professional without feeling formal or rehearsed

Warm, attentive, and emotionally intelligent

Accurate, organized, and consistent

Calm under pressure

Proactive about follow-through

Receptive to direct feedback and mentorship

Interested in developing genuine product expertise

Able to represent the company with discretion and good judgment

Motivated to grow with a company that is expanding quickly

Proud to contribute to an exceptional client experience at every level

Compensation and Benefits

Annual salary of $75,000 to $85,000, based on experience

Health, dental, and vision insurance

401(k) with a 4% company match

Paid time off and company holidays

Direct mentorship from company founders and senior leadership

Exposure to significant residential, hospitality, and commercial design projects

The opportunity to represent a real product with a meaningful story

A team that takes craft, design, and execution seriously at every level

Meaningful room to grow as Allied Maker continues to expand

To Apply

Please submit a résumé and a brief note describing your experience in client service, showrooms, hospitality, luxury retail, design, or another relevant environment.

Allied Maker is an equal opportunity employer. We welcome applicants whose experience, discipline, warmth, and point of view can contribute to the strength of our team.

Salary Range Annually

$75,000 — $85,000 USD