Associate Customer Support Technician

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Customer Support Technician based in the United States.

This role is an opportunity to support customers using cloud-based insurance technology and software solutions. You will serve as a first point of contact for customer questions, technical issues, and product-related concerns. Working across phone, email, and online chat, you will troubleshoot problems, document cases, and guide customers toward effective solutions. The position combines technical problem-solving with a strong focus on responsive, professional customer service. You will collaborate with internal support teams and escalate more complex issues when needed. This is a remote role within the United States, suited to someone who enjoys technology, helping people, and working in a fast-paced environment.