Associate II, Training - Ops Performance Enablement

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Employee Readiness team is a Business Enablement function within APD Operations focused on onboarding, performance readiness, and associate development across Claims, Customer Support, and Dealer Services.

As an Associate II, Training , you will design and deliver onboarding, upskilling, and performance readiness solutions that help associates achieve proficiency and support business performance. You will partner with business leaders to identify learning needs, develop effective training solutions, and continuously improve the learner experience through innovative approaches and technology-enabled solutions.

To be considered for an interview, candidates should have:

3+ years of experience in Learning & Development, Training, Instructional Design, Performance Readiness, or a closely related field

Experience designing, developing, and facilitating onboarding, training, coaching, or performance improvement programs

Experience developing instructor-led, virtual, blended, and/or self-paced learning content

Strong facilitation and presentation skills for both live and virtual learning environments

Experience conducting needs assessments and translating business needs into learning solutions

Proficiency with Microsoft 365 tools, including Teams, PowerPoint, SharePoint, and Word

Demonstrated ability to work independently and as a team player while managing multiple priorities and deadlines

Strong written and verbal communication skills

Out of the box thinking skills

Experience with Articulate 360, LMS platforms, or similar instructional design/eLearning development tools is highly desired

Applicants without direct learning and development, instructional design, training development, or performance readiness experience may not be considered for candidate interviews