Associate Practice Director - Professional Services ( SaaS - HR Technology )

We're looking for a

Associate Practice Director - Professional Services ( SaaS - HR Technology )

• This role is Office Based Associate Practice Director – Professional Services |
• SaaS – HR Technology | Mumbai

Role Overview

• The Practice Director is a senior,
• strategic, and highly execution-oriented techno-functional leader responsible
• for the growth, performance, and evolution of a Professional Services practice.
• This role requires a leader who can
• operate confidently at both the strategic and operational levels—setting the
• direction for the practice while remaining close enough to the technology,
• product, customer, and delivery landscape to make sound decisions and unblock
• complex engagements.
• The Practice Director will own
• practice strategy, portfolio performance, delivery excellence, customer
• outcomes, talent development, and the evolution of scalable service offerings.
• They will play a critical role in translating Workforce AI capabilities,
• customer needs, and business priorities into practical, differentiated, and
• scalable services.
• A key expectation of this role is
• the ability to lead in an evolving AI landscape. The successful candidate must
• bring demonstrated experience in Workforce AI and practical AI capabilities,
• with a strong understanding of how AI can transform workforce processes,
• customer outcomes, and Professional Services delivery.
• Working closely with Professional
• Services, Sales, Customer Success, Product, Engineering, Alliances, and
• Support, the Practice Director will shape strategy, influence product and
• services direction, resolve critical customer and delivery challenges, and
• build a high-performing organization capable of executing at scale.

• In
• This Role You Will:

• Practice Strategy & Growth
• Define
• and execute the practice strategy, operating model, governance, and
• service portfolio in alignment with business priorities and market
• opportunities.
• Translate
• Workforce AI capabilities and evolving customer needs into scalable
• service offerings, implementation approaches, and advisory services.
• Drive
• the evolution of the practice through new offerings, improved delivery
• models, differentiated capabilities, and strategic investments.
• Partner
• with Sales and Customer Success to shape strategic opportunities,
• strengthen value propositions, and support practice growth.
• Portfolio & Delivery Leadership
• Own
• the overall health and performance of the portfolio, including revenue,
• margin, utilization, delivery quality, customer satisfaction, risk, and
• strategic commitments.
• Establish
• strong operating rhythms and governance to identify risks early and drive
• timely corrective action.
• Provide
• senior leadership and direction for complex, high-risk, or strategically
• important customer engagements.
• Ensure
• delivery teams maintain a strong focus on customer outcomes, time to
• value, quality, and sustainable adoption.
• Techno-Functional & Customer Leadership
• Serve
• as a senior techno-functional authority for complex customer engagements,
• connecting business objectives with product capabilities, solution design,
• integrations, implementation complexity, and delivery strategy.
• Provide
• strategic guidance during complex pursuits, helping shape solution
• approaches, estimates, assumptions, risks, and customer outcomes.
• Build
• trusted relationships with senior customer stakeholders and serve as an
• executive escalation point when required.
• Lead
• critical customer and delivery escalations with urgency, sound judgment,
• and clear accountability through resolution.
• Cross-Functional Leadership
• Partner
• closely with Product and Engineering to provide market and customer
• insights, influence priorities, and address product or capability gaps
• affecting customer outcomes.
• Work
• across Sales, Customer Success, Support, Alliances, and regional Services
• leadership to ensure strong alignment from opportunity through delivery
• and value realization.
• Drive
• clear ownership and accountability across complex cross-functional
• dependencies.
• People & Organizational Leadership
• Build
• and lead a high-performing organization of Practice Managers, architects,
• consultants, and delivery leaders.
• Set
• a high bar for leadership, accountability, technical depth, execution, and
• customer ownership.
• Develop
• future leaders through coaching, mentoring, succession planning, and
• targeted capability development.
• Create
• an environment that combines strategic thinking, operational discipline,
• innovation, and strong execution.
• AI & Workforce Transformation
• Bring
• practical experience and thought leadership in Workforce AI and AI-enabled
• workforce transformation.
• Shape
• how AI capabilities are positioned, implemented, adopted, and
• operationalized for customers.
• Drive
• the responsible adoption of AI across Professional Services, including use
• cases that improve productivity, delivery quality, insights, risk
• visibility, and decision-making.
• Establish
• practical AI-enabled ways of working while ensuring appropriate
• governance, human oversight, quality controls, security, and responsible
• use.

• You’ve
• Got What It Takes If You Have

• 10–15+ years of progressive experience in Professional Services, consulting, SaaS, enterprise technology, or digital transformation, including significant leadership responsibility.
• Demonstrated experience in Workforce AI, AI-enabled workforce transformation, or enterprise AI solutions is required.
• Strong understanding of how AI can be applied to workforce strategy, skills, talent, learning, mobility, productivity, and organizational transformation.
• Strong techno-functional depth, with the ability to move comfortably between business strategy, product capabilities, solution architecture, integrations, implementation complexity, and delivery execution.
• A proven ability to set strategy and personally drive execution—translating broad business priorities into clear plans, decisions, operating mechanisms, and measurable results.
• Demonstrated success leading a Professional Services practice, portfolio, business unit, or large delivery organization.
• Proven ownership of business and portfolio performance, including revenue, margin, utilization, productivity, delivery quality, customer satisfaction, and employee engagement.
• Experience shaping and scaling service offerings, delivery methodologies, governance models, and repeatable implementation approaches.
• Strong executive presence with the ability to influence customers and senior stakeholders and navigate complex, high-stakes situations.
• Proven experience leading complex customer escalations and making timely decisions in ambiguous environments.
• A strong track record of building, developing, and retaining high-performing teams across geographically distributed and matrixed organizations.
• Experience influencing and partnering effectively with Product, Engineering, Sales, Customer Success, and other senior cross-functional leaders.
• Demonstrated experience applying AI to Professional Services delivery, with practical use cases across discovery, solution design, implementation, documentation, testing, knowledge management, reporting, and delivery insights.
• Strong understanding of responsible AI practices, including human oversight, quality controls, data security, governance, and adoption.

• Leadership Attributes We Are
• Looking For
• The successful candidate will be:
• Strategic,
• but highly execution-oriented
• Technically
• credible and commercially minded
• Comfortable
• moving between executive conversations and delivery-level detail
• Decisive
• and able to bring clarity to ambiguity
• A
• strong people leader who sets a high bar and holds teams accountable
• Customer-focused,
• with strong ownership and a bias for action
• Comfortable
• challenging the status quo and driving change
• Passionate
• about Workforce AI and the practical application of AI to customer and
• business outcomes

• Preferred Qualifications:
• Experience in HR technology, talent management, learning, skills intelligence, workforce transformation, or enterprise HCM solutions.
• Experience delivering or consultin