Associate – Program Manager

Job Title: Associate – Program Manager

Location: Coimbatore, Tamil Nadu, India

Workplace Type: On-site

Employment Type: Full-time

About iamneo

Founded in 2016 and now part of the NIIT ecosystem, iamneo is a fast-growing, profitable B2B EdTech SaaS company transforming how tech talent is upskilled, evaluated, and deployed. Our AI-powered learning and assessment platforms help enterprises and educational institutions build future-ready talent at scale.

Our core product suite — NeoPAT, NeoColab, NeoHire, and NeoCoder — powers talent transformation for some of India's leading universities and corporates. If you are driven by impact and want to shape the future of tech education — iamneo is where you belong.

About the Role

We are looking for a proactive, relationship-driven Program Manager to join our Customer Success team as the primary liaison between iamneo and our university clients. You will own the end-to-end delivery experience for your assigned institutions — from onboarding to program execution — ensuring every engagement runs smoothly, stakeholders stay aligned, and outcomes are consistently delivered.

This is a high-ownership, on-ground role that blends client relationship management, operational coordination, and program delivery. You will work closely with university faculty, administrators, and internal iamneo teams to ensure our platforms and programs create measurable impact on campus.

Key Responsibilities

Client Relationship & Liaison

• •Serve as the dedicated point of contact for assigned university clients — building trusted, long-term relationships with faculty, administrators, and department heads.
• •Understand each university's academic calendar, institutional priorities, and student success goals to deliver context-aware, responsive support.
• •Travel periodically to university campuses for relationship-building, requirement discussions, program reviews, and stakeholder meetings.

Requirement Gathering & Program Setup

• •Engage deeply with university stakeholders to gather requirements, define program objectives, and translate them into actionable delivery plans.
• •Coordinate with internal product, content, and technical teams to configure programs aligned to university needs.
• •Maintain clear documentation — requirement specs, engagement plans, meeting notes, and action trackers.

Program Operations & Delivery

• •Manage program calendars, session schedules, and delivery timelines across multiple concurrent university engagements.
• •Monitor on-ground program execution and proactively resolve or escalate issues to ensure seamless delivery.
• •Actively leverage AI tools and automation (including Claude, Zapier, or similar) to streamline repetitive program operations — such as scheduling communications, generating status reports, summarising meeting notes, and tracking action items — improving efficiency across concurrent engagements.
• •Track program milestones, attendance, and outcomes; prepare periodic reports for internal and client stakeholders.

Stakeholder Communication

• •Prepare and share professional communications — announcements, reminders, status updates — with university stakeholders via email and digital platforms.
• •Document key meeting outcomes, action items, and follow-ups; drive closure on open

What We're Looking For

• •Client Empathy: You understand university workflows and can build credibility with academic stakeholders — from coordinators to department heads.
• •Communication Excellence: Clear, professional written and verbal communication; equally comfortable in a client boardroom and a student orientation session.
• •Ownership & Accountability: You take end-to-end responsibility for your accounts — you don't wait to be told, and you flag risks before they escalate.
• •Operational Rigour: Strong attention to detail with the ability to manage multiple programs concurrently without dropping the ball.
• •Tech Fluency: Basic understanding of LMS platforms, SaaS tools, and technical concepts; able to coordinate with engineering and product teams effectively.
• •Adaptability: Comfortable with the pace of change inherent in EdTech — shifting schedules, evolving program formats, and new institutional requirements.
• •Travel Readiness: Willingness to visit university campuses periodically as required.

Qualifications & Experience

• •Bachelor's degree in any discipline (Computer Science or related fields preferred).
• •3–5 years of experience in customer success, program management, academic administration, or client-facing operations.
• •Prior exposure to higher education, EdTech, or training delivery environments is a strong advantage.
• •Demonstrated ability to manage multiple client accounts or programs independently.
• •Strong working knowledge of MS Office / Google Workspace; familiarity with LMS or SaaS platforms is a plus.