Associate Store Leader, Tokyo Cat Street Store

At a Glance

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and take on the responsibility to co-lead On’s flagship community store in the heart of Tokyo. You will be in charge of the store’s overall performance and to deliver exceptional customer service every day. You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.

Your Mission

Continuously embody and communicate On's values and brand philosophy to internal and external customers

Act as the in-store troubleshooting expert for On's store systems (e.g. POS)

Support staff planning and recruiting of Store Advisors to build and develop a motivated store team

Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels as well as inbound and outbound product flow requirements

Provide input / feedback to Merchandise and sales planning team for replenishment and product assortment planning

Oversee FoH (Front-of-House) operations and service level to ensure that exceptional service is provided to each and every customer

Support implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed

Continually offer direct feedback and support to Store Advisors and provide input for performance reviews for Store Associates

Create an inclusive workplace culture by treating all employees and customers with respect

Support monitoring of store key performance indicator to track healthiness of business operations

Your Story

5+ years of experience in a retail setting; 2+ years in a management role at a customer-focused, operationally excellent retailer

Ability to confidently lead a team, oversee operations, sell product and drive financial performance

Inventory management experience and an entrepreneurial spirit who expects the unexpected along with exceptional organizational skills and aptitude to proactively anticipate future store needs

Ability to read, write and speak business level English

Your Team:

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team- oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.