Associate Systems Integration Analyst

Tickets.com, a wholly owned subsidiary of Major League Baseball (MLB), delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.

Tickets.com is looking for an Associate Systems Integration Analyst to be responsible for access control equipment inventory management including device tracking, shipping, receiving, break/fix repairs, planning and performing routine patches and/or operating system upgrades, future planning, and other integration tasks to ensure high levels of availability and security of hardware deployed throughout the environment. The Associate Systems Integration Analyst will also work with our development and operations teams to perform basic testing of application functionality and compatibility with all equipment models. This position requires working with subject matter experts and operational support teams as the point of escalation for all issues pertaining to access control equipment.

Responsibilities

Provide tier 2 product support while triaging (identifying, analyzing, prioritizing, and classifying) product deficiencies/enhancement requests and bug fixes

Perform basic Operational Readiness Testing for software and hardware products

Develop, document, and recommend actionable bug fixes and enhancements to software products through daily interactions with hardware devices

Provide input toward developing and communicating plans for investing in new technology solutions, including identifying cost reduction opportunities

Contribute towards Proof-of-Concept requirements technical evaluation and play a part in program maturity while taking a new product from POC to production

Create, update, and maintain documentation related to equipment or application configurations and instructions

Coordinate with the logistics team and assist with inventory management for other ballpark technologies

Create, update and maintain Ubuntu images for mass deployment

Maintain device tracking inventory

Perform shipping and receiving tasks as necessary

Perform hardware break/fix repairs as necessary

Plan and perform routine patches for Linux and Android devices

Qualifications & Skills

Bachelor’s degree in Information Technology, Information Security, Cybersecurity, Computer Science, or a related technology field

Ability to execute tasks with high accuracy and thoroughness and maintain confidentiality while dealing with sensitive information

Minimum of 1 year in a role exposed to Ticketing or Product Specialist/Associate equivalent

A flexible schedule with the ability to provide weekend and evening support

Ability to travel to remote locations as needed

Basic knowledge of hardware tracking systems, mobile device management, and remote hardware support with the ability to demonstrate skill in a distributed enterprise environment

Understanding of Linux and Android operating systems

Basic understanding of Artificial Intelligence Integrated Development Environment code editors (IDEs) such as Cursor, Project IDX, JetBrains AI or Qoder

Basic understanding of structured prompt-based framework for agentic software development

Basic understanding of scripting and declarative languages is a plus (e.g., Bash, GO, Python, HashiCorp Configuration Language HCL)

A basic degree of comfort interacting with APIs is a plus (e.g., Postman, Paw, Insomnia, etc.)

Experience with enterprise support and communications tools and platforms like Jira, Asana, Google Docs, ServiceNow, Slack, Teams, and Zoom

Basic knowledge of networking concepts, including topology, IP networking, protocols, components, and principles

Fundamental knowledge and experience setting up and troubleshooting IT equipment like printers, routers, switches, Wi-Fi access points, and Android OS devices (handhelds & tablets)

Basic understanding and working with an EMM solution such as SOTI, VMWare, Samsung Knox, or JAMF

Basic understanding and experience working with logging and monitoring tools such as Splunk, Orion, GCP Logs Explorer, Datadog, Logstash, or Nagios

Solid analytical, problem solving and decision-making skills

Strong verbal communication skills with ability to explain technical concepts to audiences at different levels

Act with integrity and respect. Adhere to applicable statutes, laws, regulations, and internal policies

Apply general knowledge of computer processes, technologies, and systems to support project team and customer issues/requests to drive completion of all assignments

Act as a contributing team member with ownership over existing and new data communications equipment, including installation, configuration, inventory management, and repairs

Accumulate technical knowledge of proprietary software and hardware products and demonstrate a thorough understanding of product features, capabilities, standard error messages, operating systems, and relationships between hardware and software issues

Effectively communicate this knowledge to internal and external clients

Salary Range: $70,000 - $80,000 (Base Salary) + Bonus

As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, TDC believes in providing a competitive compensation and benefits package for its employees.

Top TDC Perks & Benefits

Medical, Dental, and Vision Coverage

Disability Benefits (short term and long term)

Company Contributed 401K Plan

Paid Time Off and Holidays

Paid Parental Leave

Access to Free Tickets to Baseball Games & MLB.TV

Discounts at MLB Store | MLBShop.com

Employee Assistance Programs (EAP)

Onsite/Online Training & Development Programs

Tuition Reimbursement

Life and Accidental Death Insurance

Pet Insurance

Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

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Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at [email protected] . Requests received for non-disability related issues, such as following up on an application, will not receive a response.

Are you ready to Step Up to the Plate? Apply below!