Associate Technical Consultant

Role Overview

The Associate Technical Consultant is an entry-level, hands-on role supporting the delivery of technical solutions for SeeChange’s customers and partners. The role provides a structured step into delivery work, helping to ensure that technical solutions are implemented correctly and that customers receive a positive delivery experience.

Reporting to the Technical Delivery Lead and based in Manchester, UK, the Associate Technical Consultant works closely with the wider delivery team to support day-to-day delivery activities. The role is hands-on, contributing to system configuration, testing, data analysis, and technical documentation, while developing the skills needed to take on increasing responsibility over time.

The Associate Technical Consultant supports engagement with customers and delivery partners under the guidance of the Technical Delivery Lead, helping to maintain delivery quality and a professional customer experience. The role also involves following, and helping to improve, established delivery processes, tools, and ways of working.

Key activities include supporting technical delivery across customer engagements, assisting with deployments and integrations, and collaborating with internal stakeholders to help improve delivery outcomes. The role offers structured mentoring and exposure to real client delivery work, providing a clear path to progress into more senior technical delivery positions.

Key Responsibilities

Provide hands-on technical delivery across customer and partner engagements, helping to ensure solutions are implemented to a high standard

Support deployments, integrations, and upgrades across assigned customer environments, under the guidance of the delivery team

Assist with investigating technical issues, carrying out initial troubleshooting and escalating complex problems appropriately

Help ensure technical solutions align with SeeChange architecture, security, and operational best practices

Contribute to pre-delivery technical discovery activities, helping to gather information that shapes customer solutions

Team Collaboration & Development

Work closely with the Technical Delivery Lead and the wider delivery team to deliver assigned tasks and projects

Seek out coaching and technical guidance to build skills and progress toward more senior delivery roles

Contribute positively to a culture of accountability, collaboration, and continuous improvement within the delivery team

Follow defined delivery processes and procedures, raising suggestions for improvement where appropriate

Support day-to-day task planning and prioritisation in collaboration with the Technical Delivery Lead

Customer & Partner Engagement

Act as a day-to-day technical point of contact for customers and delivery partners on assigned tasks

Support customer-facing technical workshops, design sessions, and delivery reviews

Help build positive working relationships with customer technical stakeholders

Work with delivery partners to support effective integration and delivery execution

Communicate technical information clearly to both technical and non-technical audiences

Operational Support & Improvement

Help maintain operational stability across customer environments, monitoring systems and flagging potential issues

Support improvements to deployment practices, tooling, documentation, and runbooks

Contribute to high-quality technical documentation, including delivery notes, configuration records, and operational guides

Work with Product, Engineering, and Support teams to help feed back delivery insights and customer needs

Support testing, validation, and readiness activities for new releases and features

Requirements: Skills & Attributes

Some hands-on experience or a strong aptitude for software engineering, systems engineering, or technical delivery, gained through study or relevant work experience

Enthusiasm for contributing to technical delivery work and developing implementation and problem-solving skills under guidance

Developing understanding of modern software systems, including:

Cloud-hosted and SaaS platforms

APIs, integrations, and data flows

Production environments, monitoring, and operational support

Comfortable reading and beginning to troubleshoot code, logs, and system behaviour, with support from the delivery team

Basic understanding of infrastructure automation and configuration management concepts

Some hands-on experience with Ansible playbooks and inventories

Familiarity with Semaphore or similar automation/orchestration tools for executing deployment workflows

Good organisational and prioritisation skills, able to manage own workload across multiple tasks

Willingness to learn, take direction, and work collaboratively within a technical delivery team

Clear, confident communicator able to engage effectively with customers, partners, and internal stakeholders

Desirable Experience

Educated to degree level in a Business, IT, Engineering, Computer Science, Data, or related discipline, or equivalent practical experience

Proficiency in additional languages is an advantage, especially French, German, and Spanish

Some prior experience in a technical delivery, engineering, or consultancy environment, for example through a placement or graduate scheme

Exposure to customer-facing delivery within a SaaS or technology company is an advantage

Some exposure to working with delivery partners or third-party integrations

A genuine interest in progressing toward more senior technical delivery or consulting roles

Why Join Us?

This role offers a genuine opportunity to build a career in technical delivery, working closely with the Technical Delivery Lead and experienced consultants who will support your development. You will gain hands-on exposure to real client delivery work, developing technical, data, and consulting skills while contributing to outcomes that create real and measurable value for customers. You will be part of a supportive, ambitious, and growing organisation where you will be trusted with increasing responsibility and given a clear path to progress your career in technical consulting or delivery.