Auto Sales Advisor

Redwood Credit Union is looking for a talented Auto Sales Advisor to research, locate and sell a variety of vehicles to our Members and Customers at the RCU Auto Lot.

Key Responsibilities

Customer Service:

o Greet Members and answers incoming phone calls.

o Call Members referred to the auto-buying center by branch, member service center or other referrals to set appointments or sell vehicles.

o Perform a professional delivery of new & used vehicles.

o Assist Members/Customers in resolving mechanical and other issues related to purchased vehicles.

Auto Sales:

o Research, recommends, locates and sells brokered new and used vehicles, as needed.

o Compare different vehicles to facilitate the member’s purchase of their desired vehicle.

o Demonstrate and Sell vehicles displayed on the auto buying center lot.

o Meet with Members to research and analyze their desired vehicle(s).

o Organize and arranges timely transportation for brokered vehicles.

o Evaluate and recommends appropriate financing for Members when needed.

o Prepare paperwork for the sale of the vehicle and loan.

o Arrange installation of aftermarket items purchased by Members in a timely manner.

o Sell mechanical breakdown warranties, guaranteed auto protection coverage, perma plate and other vehicle related items.

o Collect trade-in titling documents and obtain loan payoff information.

o Gather member information for submission of loan applications.

o Collaborates with Sales Manager to provide trade-in pricing.

o Ensure maximum flexibility to assist in a variety of functions as necessary.

o Record and maintain SalesForce information and use it to produce sales.

Other Functions:

o Implements new CUSO/Credit Union related products and services with other employees of RCU Auto Services as needed.

o Organize, schedule and arrange the transport of vehicles for reconditioning.

o Conducts seminars as needed.

o Provides feedback on marketing efforts.

o Visits branches/departments to promote the RCU Auto Center location & services.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

21st largest credit union in the U.S. and the largest financial institution based in the North Bay

Recognized by Newsweek as one of "America's Best Credit Unions 2026"

Awarded a 5-Star Bauer Rating

Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026"

Top Corporate Philanthropists (#24) - San Francisco Business Times

Voted Best Places to Work in the North Bay 21 years in a row

World-class Employee Engagement scores

Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

Industry leading Net Promoter Scores across the U.S.