Automotive Customer Relations Manager

Description

• Join Our Team! Do you enjoy helping people and creating exceptional customer experiences? Are you passionate about building relationships and ensuring every customer leaves satisfied?
• We're looking for a professional and customer-focused Customer Relations Manager to join our growing dealership team. This role is responsible for enhancing customer experience, resolving concerns, following up with customers after the sale of a vehicle, and helping us build lasting relationships that drive customer loyalty. If you're a strong communicator who enjoys problem-solving and making a positive impact, we'd love to meet you!
• The pay range for this position is based on experience and qualifications: $50,000 annually

What You'll Do:

• •Build positive relationships with customers throughout their dealership experience.
• •Follow up with customers after vehicle purchases and service visits to ensure satisfaction.
• •Address customer concerns professionally and work with dealership leadership to resolve issues quickly.
• •Monitor customer feedback and identify opportunities to improve the overall customer experience.
• •Work closely with the Sales, Service, and Management teams to ensure a seamless customer journey.
• •Respond to customer inquiries by phone, email, and text in a timely and professional manner.
• •Document customer interactions and maintain accurate records.
• •Assist with customer retention initiatives and dealership follow-up programs.
• •Help maintain high customer satisfaction scores and online reputation.
• •Perform other customer experience and administrative duties as assigned.

Requirements

• •Previous customer service experience required.
• •Automotive dealership experience preferred but not required.
• •Excellent communication and interpersonal skills.
• •Strong problem-solving and conflict-resolution abilities.
• •Highly organized with strong attention to detail.
• •Comfortable using computers, email, and CRM systems.
• •Positive attitude and a professional appearance.
• •Ability to multitask in a fast-paced environment.
• •Valid driver’s license and clean driving record
• •Ability to pass a pre-employment background check and drug screen for illegal substances
• •Authorized to work in the United States

What We Offer

• •Competitive salary of $50,000 per year
• •Medical, dental, and vision insurance
• •401(k) with company match
• •Paid time off
• •Employee discounts
• •Ongoing training and career development
• •Opportunities for advancement
• •Supportive, team-oriented work environment

• If you're passionate about delivering outstanding customer service and want to help create an exceptional dealership experience, we'd love to hear from you.
• Apply today and become part of our team!