AV Operations Specialist

Figure is a robotics and AI company that develops general-purpose autonomous humanoid robots. The company's goal is to launch humanoid robots with human-level intelligence. Our robots are designed to perform a wide variety of tasks in the residential and commercial markets. Figure is headquartered in San Jose, California, and requires 5 days a week in office collaboration. It's time to build.

As IT/AV Operations Specialist, you will be responsible for the daily operations of all conference rooms, presentation spaces, and ongoing break/fix of audio visual systems. In addition, you will support the IT operations team with ongoing Tier 1 Help Desk tickets, driving issues from report to close-out, assisting with onboarding, offboarding, imaging, inventory and logistics.

Responsibilities

Managing a fleet of conference rooms in a Zoom environment, supporting ongoing break/fix, user support & training.

Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc)

Assist in building and documenting standards and IT policies across the company.

Manage Google Workspace and Okta accounts, groups, and access in coordination with the IT team.

Act as backup point of contact for AV support when lead is unavailable.

Requirements

2-3 years in IT or AV support, operations or installation, including experience in:

AV/VC systems knowledge in a corporate environment

Hands-on experience with device management tools such as Fleet and Google Device Policy MDM systems.

Proficiency with Windows, Mac and Linux operating systems.

Experience managing Google Workspace and Okta IDP.

Solid knowledge of office networks (Wi-Fi, DHCP, VLANs, etc).

Excellent customer service, problem solving and teamwork abilities.

CA Drivers License

Bonus Qualifications:

Direct experience with enterprise tools such as Google Workspace, Slack, Jira, Zoom, Envoy, FleetDM

Experience with enterprise ticketing systems such as Jira, ServiceNow or Zendesk.

Direct experience with Logitech & Neat hardware and management tools.

Scripts or basic automation for device configuration.

Industry certifications ex: AVIXA CTS, Dante, QSC, Extron, Crestron,

Experience operating within a globally distributed, fast paced enterprise environment.