AVMA Customer Service Representative - Professional Liability

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an AVMA Customer Service Representative - Professional Liability based in the United States.

• This role provides frontline support to policyholders within a professional liability insurance environment.
• You will respond to customer questions, investigate account issues, and provide clear guidance on coverage, claims, billing, and policy information.
• The position combines customer service, insurance administration, problem-solving, and accurate data management.
• You will handle inbound and outbound communications across phone, email, and chat while maintaining a professional and empathetic approach.
• The role requires strong attention to detail and the ability to manage multiple requests in a fast-paced, service-focused environment.
• You will collaborate with colleagues and escalate complex matters appropriately while contributing ideas that improve customer and team processes.
• Success will be reflected in customer satisfaction, service quality, productivity, accuracy, and adherence to established standards.