AVP/Director, Business Enablement, L&H

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Description

Strategic Initiative Design & Roadmap Development:

Define and continuously refine the operations transformation strategy and roadmap aligned with business growth priorities.

Develop clear business problem statements, initiative scope, success metrics, and expected benefits.

Establish robust business cases and prioritize initiatives based on value, feasibility, and strategic importance.

End-to-End Transformation Execution:

Lead and drive end-to-end execution of strategic initiatives across functions, including requirements gathering, solution design, user acceptance testing, and implementation.

Coordinate cross-functional stakeholders across Operations, Distribution, IT, Finance, Risk, and Compliance to ensure alignment and timely delivery.

Ensure strong governance, tracking, and issue resolution to achieve desired business outcomes.

AI Enablement & Innovation Leadership:

Act as AI Champion within Life Operations to identify, prioritize, and implement high-impact AI use cases.

Partner with business and technology teams to pilot and scale AI-driven solutions, including automation, analytics, and decision support tools.

Drive awareness, adoption, and capability building to embed AI into business processes and enhance productivity.

Change Management:

Develop and implement structured change management strategies to drive adoption of transformation initiatives.

Engage stakeholders effectively, communicate changes clearly, and address resistance to ensure sustainable implementation.

Measure adoption and benefits realization to maximize long-term impact.

Performance Tracking & Continuous Improvement:

Establish KPIs and tracking frameworks to monitor initiative performance and business impact.

Analyze data to generate insights, identify improvement opportunities, and continuously optimize operations.

Provide regular updates and actionable recommendations to senior leadership.

Job Requirement

Bachelor’s degree in Business Administration, IT, or related discipline

15+ years of experience in operations transformation, process improvement, or business enablement

Strong expertise in operations transformation, process optimization, and digital enablement within life insurance

Proven track record in leading large-scale, cross-functional transformation initiatives

Solid understanding of AI technologies (e.g., automation, analytics, GenAI) and their business applications

Strong stakeholder management and influencing skills across business and technology teams

Experience in change management frameworks and adoption strategies

Strong analytical, problem-solving, and business case development capabilities

Familiarity with SDLC methodologies (e.g., Agile, Scrum, Waterfall ); PMP / Lean Six Sigma is a plus

Proficient in English and Chinese (Mandarin is an advantage)

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category:

Business Development - Non Actuarial

Posting End Date:

29/10/2026