Banking Services Group Leader II - Deposit & Payment Services

Overview

Guides workflow, manages exceptions, assists in process improvement and related projects within assigned COE.

Primary Responsibilities:

• •Monitor work flow and serve as liaison between assigned COE unit and management.
• •Provide training and coaching to assigned COE team on daily work functions and approve work of assigned team. Assist with onboarding new hires.
• •Assist with production work on an as needed basis.
• •Complete daily production reporting for assigned COE team.
• •Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures.
• •Participate in special projects as assigned.
• •Manage and provide guidance on exceptions occurring within the team.
• •Identify opportunities and assist with implementation of approved process improvement efforts for assigned team.
• •Reconcile the general ledger as required by assigned area.
• •Approve daily team productivity reports, ensuring they accurately reflect team activity.
• •Research and resolve routine internal and external customer issues and escalations within assigned area.
• •Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• •Promote an environment that supports belonging and reflects the M&T Bank brand.
• •Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• •Complete other related duties as assigned.

Education and Experience Required:

• Minimum of 4 years’ higher education and/or work experience
• Work leadership experience
• Strong customer service skills
• Knowledge of relevant spreadsheet, word processing and presentation software as required within assigned team.

Education and Experience Preferred:

• Proven verbal and written communication skills
• Knowledge of systems, documents and procedures in assigned area

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Amherst, New York, United States of America