Banquet Server - On Call

Description

Job Summary

A Banquet Server is responsible for the set up and the service of all assigned banquet functions.

Education & Experience

• •High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• •Alcohol Awareness Certification (must comply with State regulations)
• •Must be able to convey information and ideas clearly.
• •Must be able to evaluate and select among alternative courses of action quickly and accurately.
• •Must work well in stressful, high pressure situations.
• •Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
• •Must be able to work with and understand financial information and data, and basic arithmetic functions.
• •Must maintain composure and objectivity under pressure.

Requirements

Job Duties & Functions

• •Approach all encounters with guests and employees in a friendly, service-oriented manner.
• •Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• •Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• •Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• •Comply with certification requirements as applicable for position to include Alcohol Awareness, Food handlers, Safety, etc.
• •Maintain a friendly and warm demeanor at all times.
• •Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
• •Know how to read the Banquet Event Order and be familiar with the menu of the assigned function.
• •Serve guests according to the hotel's standards in a friendly, courteous, and professional manner.
• •Respond to guest problems, complaints and accidents; Refer to management, if necessary.
• •Be informed of all current hotel policies.
• •Be familiar with fire exits, fire extinguisher locations and safety rules.
• •Maintain the banquet store room in a neat and organized manner, stocked with any and all appropriate supplies necessary for food service functions.
• •Clear banquet space after the completion of functions and ensure that all equipment and supplies are stored and restocked properly.
• •Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and all of their fellow employees.
• •Be familiar with the organization of the hotel and know the function of each department.
• •Handle items for “Lost and Found” according to the standards.
• •Perform other tasks/jobs as assigned by supervisor or manager.
• •Attend meetings as required by management.