Bilingual Call Center Associate (Full-Time)

Planned Parenthood of Maryland (PPM) is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care for women, men, and teens. Our mission is to enable all Marylanders to have access to a wide range of high-quality, affordable reproductive health care services. We help individuals make informed decisions about their reproductive health, family planning options, and sexuality.

Why Join us? As a Bi-Lingual Call Center Associate (CSA) with PPM, you will be a part of a passionate team that plays a vital role in the lives of others! And joining PPM, means joining a culturally diverse team that includes some of the best nurses, doctors, clinic managers and business office staff. If you want to be a part of a passionate and diverse group - we are looking for you!

Job Description:

Under the direct supervision of the Call Center Manager, the Call Center Associate (CSA) is responsible for providing high quality telephone contact and assistance for clients regarding Planned Parenthood of Maryland (PPM) services, payment options, insurances, hours, locations, and other inquiries. The focus is on outstanding client satisfaction while maintaining or exceeding PPM productivity and customer service standards.

This position is a Hybrid role: 2-weeks onsite training, 1-week onsite orientation, and at least 1 day per month in office.

Full-time hours: M-F and some Saturdays (8:00am-5:30pm)

Pay Rate: $16-$18 per hour

Note: This position is subject to CBA governed terms and conditions via our partner SEIU 1199.