Bilingual New Business Case Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual New Business Case Manager based in Canada.

• This role is responsible for managing new business applications from initial submission through completion, providing high-touch support to producers throughout the process.
• You’ll serve as a key point of contact, ensuring applications are complete, accurate, and progressing efficiently toward underwriting and policy issuance.
• The position combines customer service, case management, administrative coordination, and problem-solving in a fast-paced environment.
• You’ll communicate proactively with producers through phone, email, and digital channels, setting expectations and resolving issues along the way.
• The role requires strong attention to detail and the ability to balance multiple cases, deadlines, and changing priorities.
• You’ll also contribute to process improvements that enhance efficiency and the overall producer experience.
• Bilingual English and Spanish communication skills are essential, particularly for phone and email interactions.