Billing Operations Analyst

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

What You'll Do

Support Customer and Partner Financial Onboarding: Support and manage the financial onboarding of new merchants and partners into the Zipline financial system ecosystem, ensuring compliance with all requirements and actively following up on missing information.

Preparing and Processing Payout Lifecycle: Manage the generation, validation, and initiation of weekly and monthly partner payout statements, ensuring high accuracy and compliance.

System Optimization and Implementation Support: Assist with User Acceptance Testing (UAT) and system architecture enhancements for new billing engine implementations.

Root-Cause Dispute Resolution: Deep-dive into merchant disputes and systemic billing errors, identifying root causes and assisting with implementing long-term system fixes. Propose concession payments to Revenue Manager and Customer Success for approval.

Month-End & Reconciliations: Prepare month-end close journal entries as assigned and support the senior billing analyst as needed.

Process Automation and Continuous Improvement: Continuously evaluate current billing workflows to identify process improvements and eliminate manual interventions, helping to scale Zipline’s financial operations.

Customer, Partner Relationships: Build and maintain positive professional relationships with internal and external stakeholders.

What You'll Bring

Experience: 3+ years of experience in billing operations, financial system, corporate accounting (high-growth tech experience is a major plus).

Bachelor's degree in Finance or Accounting, or a related field.

Advanced Excel proficiency (Power Query, VLOOKUPs, Pivot Tables) is required and critical to success.

Experience with NetSuite/Oracle or similar Tier 1 ERP and financial products (FISPAN, Stripe, billing engines)

Strong data analytics capabilities; familiarity with SQL or data visualization tools (Mode, Tableau, PowerBI) is highly preferred.

Detail-oriented approach with strong organization skills

Strong communication (written and verbal), interpersonal and listening skills

Proven ability to navigate ambiguity, manage competing priorities in a fast-paced environment, and translate complex technical issues into clear financial impacts.

What Else You Need to Know

The starting cash range for this role is $100,000-$125,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.