Billing Operations Executive

Senior Executive - Billing Operations

Location: Bangalore

Reporting to: Senior Manager – Order to Cash

About the Role

The Billing Operations Executive will manage end-to-end customer invoicing, submission and collections for a cohort. The role ensures invoices are accurate, compliant, timely, and aligned with customer contracts while partnering closely with Sales and Account Managers.

Key Responsibilities

Billing Operations

• •Generate customer invoices accurately and on time.
• •Validate supporting documents before billing.
• •Verify pricing, taxes, discounts and approvals.
• •Process recurring and milestone-based billing.
• •Prepare debit notes and credit notes.
• •Ensure GST-compliant invoicing.

Billing Validation

Review:

• •Customer contracts
• •Purchase Orders
• •Work Orders
• •Billing milestones
• •Rate cards
• •Customer master data

Ensure no billing errors prior to invoice generation.

Customer Coordination

• •Coordinate invoice revisions where required.
• •Share invoice copies and supporting documents.
• •Support customer onboarding for billing.
• •Support in collections follow up

Internal Coordination

Partner with:

• •Sales
• •Account Managers
• •Product teams
• •Accounts Receivable

to resolve billing exceptions.

Revenue Support

• •Identify uninvoiced transactions.
• •Monitor pending billings.
• •Escalate revenue leakage risks.
• •Ensure all completed services are invoiced.

Compliance

Maintain complete documentation for:

• •Contracts
• •Approvals
• •Audit requests

Skills Required

• •Strong understanding of invoicing
• •Knowledge of GST
• •Excellent attention to detail
• •Strong Excel skills
• •ERP experience (Zoho preferred)
• •Good communication skills
• •Ability to coordinate with multiple stakeholders
• •Strong process orientation

Preferred Qualifications

• •B.Com / M.Com / MBA Finance
• •2–5 years of billing or finance operations experience
• •Experience in SaaS, consulting or services industry preferred