Billing Specialist

• About Norm Ai
• Norm Ai, the agentic law company, has a client base with a combined $30 trillion in assets under management.

Norm Ai pioneered Legal Engineering, the process that empowers lawyers to build and supervise domain-specific AI agents with Norm’s proprietary suite of no-code software tools. Norm Ai technology is deployed inside many of the largest and most consequential institutions in the world.

Norm Ai is also the technology behind Norm Law, LLP, a separate but affiliated AI-native law firm built for the era of agentic AI. Norm Law’s attorneys advise leading institutions across private funds, private equity, venture capital, real estate, registered funds, and financial regulation, using the same legal intelligence platform that powers Norm Ai’s products.

• AI Fluency:
• Norm Ai expects all team members to be fluent in AI. Successful candidates actively use AI in their day-to-day work to support thinking, creation, and problem-solving. They use it to improve the quality and speed of their work and to continuously refine how work gets done end-to-end.

Candidates should be prepared to demonstrate and discuss their AI usage throughout the interview process, including concrete examples of tools, workflows, and outcomes. We look for practical, hands-on experience, not theoretical familiarity.

This Role

We're hiring a Billing Specialist to support the financial operations of Norm Law . This role is responsible for ensuring accurate, timely, and efficient billing processes in compliance with client-specific requirements, while partnering closely with attorneys, clients, and the firm's finance and operations teams. You'll play a critical role in maintaining billing accuracy, improving operational workflows, and delivering an exceptional client experience through thoughtful financial administration.

What You'll Do

Billing Operations

Prepare, review, and process client invoices in accordance with client billing guidelines and engagement terms

Review attorney matter entries and expenses for completeness, accuracy, and compliance prior to billing

Coordinate monthly billing cycles and ensure invoices are delivered accurately and on schedule

Monitor billing status and proactively resolve issues that may delay invoice delivery or payment

Attorney & Client Support

Partner with attorneys to review pre-bills, implement edits, and finalize invoices

Respond to billing inquiries from attorneys and clients with professionalism and urgency

Develop a strong understanding of client-specific billing requirements and outside counsel guidelines

Support the onboarding of new client billing arrangements and matter setups

Accounts Receivable Support

Track outstanding invoices and assist with collections efforts by coordinating with attorneys and clients

Reconcile billing discrepancies and resolve payment-related questions

Maintain accurate billing records and supporting documentation

Process Improvement

Work with finance and operations to identify opportunities to streamline billing workflows through automation and AI-enabled processes

Assist in developing standardized billing procedures and documentation

Generate billing and financial reports as needed to support firm leadership

Administrative Support

Maintain billing data within the firm's practice management and financial systems

Assist with month-end close activities related to billing

Perform additional finance and operations projects as needed

What We're Looking For

Core Qualifications

Bachelor's degree or equivalent professional experience

3–5+ years of legal billing or law firm finance experience

Experience working with legal billing systems and accounting software

Strong proficiency in Microsoft Excel and Google Workspace

Excellent organizational skills with exceptional attention to detail

Strong analytical and problem-solving abilities

Excellent written and verbal communication skills

Ability to manage multiple priorities while meeting deadlines

Ability to handle confidential financial information with discretion

Comfortable working in a fast-paced, evolving environment

Nice to Haves

Experience billing for sophisticated corporate or financial services clients

Familiarity with legal e-billing platforms (e.g., Legal Tracker, CounselLink, Tymetrix, Serengeti)

Experience with law firm practice management or accounting systems

Experience leveraging AI tools to improve finance and operational workflows

Experience in a high-growth startup or rapidly scaling professional services organization

Compensation and Benefits

Base Salary : $90,000 to $120,000 a year

The range displayed in this job posting reflects the minimum and maximum target for new hire salary for this position. Within the range, individual pay is determined by various factors, including job-related skills, experience, and relevant education or training.

Benefits: 401(k) with employer match, health, dental, vision coverage, unlimited paid time off, free lunch in office daily, employee referral bonus program

Work Location

Location: New York City

Work model: Hybrid

In-office expectation: 3-4 days per week

To learn more about Norm Ai, visit our website .