Blue Star - Claims Assistant

Claims Assistant Job Description

Blue Star Claims LLC is a Third-Party Administrator specializing in Occupational Accident claims and Trucking Physical Damage and Cargo claims throughout the United States. This is an excellent opportunity to work in a growing and dynamic work environment. We believe in delivering a high-quality work product to our clients with emphasis on communication and service. We believe in providing an environment where employees enjoy coming to work every day, provide the resources needed to perform their job and assign manageable caseloads.

The Occupational Accident Claims Assistant is responsible for assisting Adjusters with the duties outlined below and will work together as a Team with the Adjusters to develop a system that works for them. Each Claims Assistant will back up another during scheduled time out of the office, to be coordinated with other Assistants and Adjuster when possible.

Claims Assistants and Adjusters report to their Supervisor(s).

Administrative Duties will include, but not be limited to:

Contact claimants by phone to obtain information necessary for claim adjusting

Submit requests for medical records and coordination of benefits (COB) as needed

Contact providers for additional treatment information

Follow up on receipt of lease/IC agreements and earned income until received as requested

Contact providers for updates following appointments/obtain work status/notes as requested

Return voicemails for Adjusters as requested

Assist with bill status calls as requested

Request, review, and document police reports as assigned

Review and document ISO reports as assigned

Request child support lien documentation as requested

Follow up on completed claim forms with IC as assigned

Review and document Claim Form and SOAP using note template

Review and document MTPL

Claim correspondence preparation and submission

Upload documents for Adjusters on urgent as-needed basis

Assist with claim closure as requested

Process medical bills under $5,000 (following bill processing protocols)

Perform other duties as assigned

Claims Assistant tasks are expected to be completed within 5 business days of the assigned due date.

REQUIREMENTS:

Highschool diploma or equivalent

One year of administrative or office experience preferred

Microsoft Office experience

Completion of our pre-employment assessment via the link below. https://www.ondemandassessment.com/o/JB-87PS9BLTA/landing?u=1166563