Bogotá | Customer Service Specialist I WI

We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. In this role, you will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.

Main Responsibilities

• •Provide friendly and efficient customer support via phone, chat, or email
• •Handle inbound and outbound communications while meeting performance goals
• •Take ownership of customer issues until resolution or escalation
• •Document interactions accurately and update customer information
• •Identify and escalate complex or sensitive cases when needed
• •Maintain confidentiality and handle sensitive information responsibly

Required:

🌍 B2+ English communication skills (minimum)

🎓 High school diploma or equivalent

💻 Ability to multitask and navigate multiple systems efficiently

🧠 Customer-focused mindset with strong problem-solving abilities

🔍 Attention to detail and accuracy in data handling

⌨️ Basic computer skills (CRM tools, email, spreadsheets)

Core Competencies:

💬 Communication: Clear, professional, and empathetic interaction

🤝 Empathy: Ability to understand and respond to customer needs

✅ Ownership: Taking responsibility for issues until resolution

⏳ Time Management: Prioritizing tasks and meeting deadlines

🧩 Problem Solving: Identifying solutions in a timely and effective manner

🔄 Adaptability: Thriving in a fast-paced and changing environment

All your information will be kept confidential according to EEO guidelines.

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Sutherland

Unlocking digital performance. Delivering measurable results.