Box Office Manager on Duty

The John Gore Organization (JGO) is a leading presenter, distributor, and marketer of Broadway theater worldwide. Led by owner John Gore, a record 27-time Tony Award winner and Emmy Award recipient, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com, Group Sales Box Office, and Broadway Brands. JGO presents live theater in more than 45 cities across North America, as well as on Broadway, Off-Broadway, London’s West End, Japan, and China. Its productions have earned Tony Awards in every producing category, along with numerous Drama League, Drama Desk, and Olivier Awards. The organization is committed to expanding access to the arts and supporting theater education initiatives that inspire and develop the next generation of artists, audiences, and industry leaders. John Gore also oversees John Gore Studios, a British film and television studio dedicated to preserving iconic heritage IP and championing new storytelling.

We are committed to developing an inclusive and supportive culture, where employees have equal opportunity for growth.

$23.81/hour

FLSA Status: Non-Exempt

• Summary
• The Box Office Manager on Duty will work with the Theatre Manager to provide box office support and services for the Charles Playhouse during performances. The Box Office Manager on Duty will provide sales support and reporting while providing our guests with excellent customer service. This position is responsible for cash handling and in person individual ticket sales.

Duties and Responsibilities

• •Represent the Charles Playhouse and Broadway In Boston in a professional manner during performances, patron interactions, and events as needed.
• •Sell and process individual ticket sales in person. Report any issues to the Regional Ticketing Director.
• •Work with the Manager on Duty team to resolve any ticketing issues that may arise.
• •Be available for performances which are primarily nights and weekends, Thursday-Sunday but are subject to change.
• •Provide excellent customer service to Charles Playhouse patrons.
• •Be prepared to assist in the event of an evacuation or medical emergency.
• •Work with Theatre Manager and Regional Ticketing Director to ensure accurate reporting of all ticket sales.
• •Report safety and maintenance concerns the Theatre Manager.
• •Create and submit detailed nightly settlement reports.
• •Be responsible for cash handling and documentation of sales including daily operator reconciliations, end of day balancing, and cash deposits.
• •Fulfill house seats, comp orders, and trade requests.
• •Assist in answering incoming calls and emails as needed.
• •Provide administrative support to the Theatre Manager, as needed.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Cooperation

Offers assistance and support to co-workers.

Works cooperatively in group situations, but is also successful when working independently.

Is an active listener

Adaptability

Able to work around unexpected changes of circumstance or workload.

Modifies a planned course of action based on new circumstances.

Able to successfully interact with varying styles of audiences.

Functional Competencies

Looks for ways to improve and promote quality.

Demonstrates accuracy and thoroughness.

Has a proven attention to detail.

Team Orientation

Fosters team cooperation.

Understands team roles and responsibilities.

Supports group problem solving.

Qualifications aka KSAOs

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• •Proven written and oral communication skills
• •Demonstrated ability to work independently and as part of a team.
• •Familiarity with Microsoft Office software (Word, Excel, Access, PowerPoint).

Knowledgeable about the Ticketmaster sales platform.

Education and/or Experience

Bachelor’s degree or equivalent experience.

Candidates for this position will have at least 1 year experience in in a box office or in-person sales environment and must be extremely customer service oriented.

Should possess skills in areas such as math and basic accounting.

At least 1 year of experience with ticketing software is required, experience with TicketMaster, Archtics or TicketMaster Host is a plus.

A 4-year degree in Arts Administration or Management is preferred, but not required.

Communication Skills

Ability to read, analyze, and interpret basic reporting.

Ability to respond to common inquiries or complaints from customers, partners, or members of the industry.

Demonstrated ability to deescalate stressful situations

• •Sensitivity to the needs of persons requiring ADA accommodations.
• •High degree of discretion dealing with confidential information .

Critical Thinking

• •Maintain a high standard of customer service by addressing and resolving customer concerns, questions, and complaints in a thorough and timely fashion.
• •Facilitate ADA accommodation requests.

Certificates, Licenses, Registrations

TIPS, First Aid, and CPR certifications are a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to:

Lift up to 50 pounds.

Easily navigate stairs.

Occasionally stand for long periods of time.

Ability to work in a space with lighting effects such as strobe lights.

Efficiently navigate a dark theater.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is occasionally required to:

Work effectively in a shared space.

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Acknowledgement

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by the Theatre Manager.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification or position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The John Gore Organization’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The John Gore Organization may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.