Business Analytics Specialist

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

We are looking for a Business Analytics Specialist to serve as a key technical authority within the Global Metrics team and help define the architecture, standards, and analytical foundations that support Customer Support operations globally.

The professional will be responsible for defining and evolving the end-to-end data architecture across the Global Customer Support ecosystem, including data ingestion patterns, Medallion Architecture (Bronze / Silver / Gold), dimensional modeling, semantic layers, KPI frameworks, data governance, and analytical standards.

The role requires strong hands-on experience with Databricks and dbt , as well as experience working with large-scale datasets, high-volume data ingestion, and scalable data pipelines .

Experience with AI-oriented data architectures and data modeling for MLOps is highly desirable but not mandatory.